Front Desk Officer Under Statute at Ministry of ICT and Innovation :Deadline: Feb 9, 2023

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Job Description

 Direct customers and clients to their destination;
 Provide quality customer service on every call;
 Issue visitor passes, observing and reporting any unusual or suspicious persons or activities;
 Communicate clearly and effectively with clients;
 Answer visitors’/customers’ enquiries about MINICT and its products or services;
 Manage customers’ feedback by holding and updating customers book;
 Make sure that suggestion box is well maintained;
 Ensure that customer feedback and inquiries are submitted to her/his supervisor for analysis and reporting or feedback where necessary;
 Receive when requested files addressed to MINICT and orient them to the concerned services;
 Ensure that the budget for keeping lobby place clean and organized is timely done and submitted to concerned unit;
 Provide technical specifications to procurement unit for reception and lobby procurement purpose;
 Make follow up with concerned units for making sure that all required information and support is provided to keep the reception place up to date.




Minimum Qualifications

  • Bachelor’s Degree in Communication

    0 Year of relevant experience

  • Bachelor’s Degree in Public Relations

    0 Year of relevant experience

  • Advance Diploma in Office Management

    0 Year of relevant experience

  • Bachelor’s Degree in Office Management

    0 Year of relevant experience

  • Advanced Diploma in Communication

    0 Year of relevant experience

  • Advanced Diploma in Public Relations

    0 Year of relevant experience

  • Advanced Diploma in Marketing

    0 Year of relevant experience

  • Advanced Diploma in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Marketing

    0 Year of relevant experience

  • Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

  • Bachelor’s Degree in Hospitality Management

    0 Year of relevant experience

  • Advanced Diploma in Hospitality Management

    0 Year of relevant experience




Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Resource management skills

  • Analytical skills

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • Risk management skills

  • Results oriented

  • Digital literacy skills

  • Knowledge of customer service practices

  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

Click here to apply














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