Job Description
• Delivery of UC systems and services within the government institutions
• This person will manage the operations of backend systems used in the UC environment to provide Cisco based collaboration services.
• The UC Engineer will define process and methodology used to support the company user base within the organization as well as oversee the implementation of the technology.
• Understanding the mailing systems as communication and collaboration tools
• Understanding of communication tools that existing such as WebEx, Microsoft teams, VC and so on —-
• Responsible for the Architecture, implementation, documentation, operations, disaster recovery and lifecycle of all voice, video, call center and conferencing infrastructure
• Partner with the business for the daily operations of Call Center technologies
• Ensure the integrity of corporate network, UC and data systems security to prevent unauthorized
• access to corporate technology resources
Continually seek, demonstrate, and share knowledge in the information technology field to result in optimum expertise and resources for government institutions
-
Minimum Qualifications
-
Advanced diploma in Computer Science
3 Years of relevant experience
-
Advanced diploma in Computer Engineering
3 Years of relevant experience
-
Advanced diploma in Information and Communication Technology
3 Years of relevant experience
-
Bachelor’s Degree in Software Engineering
3 Years of relevant experience
-
Bachelor’s Degree in Information and Communication Technology
3 Years of relevant experience
-
Bachelor’s Degree in Electronics and Telecommunication Engineering
3 Years of relevant experience
-
Master’s Degree in Software Engineering
1 Year of relevant experience
-
Master’s Degree in Information and Communication Technology
1 Year of relevant experience
-
Advanced Diploma (A1) in Software Engineering
3 Years of relevant experience
-
Master of Science in Engineering, Electronics and Telecommunications
1 Year of relevant experience
-
Bachelor of Science in Computer Science
3 Years of relevant experience
-
Bachelor of Science in Computer Engineering
3 Years of relevant experience
-
Master of Science in Computer Science
1 Year of relevant experience
-
Master of Science in Computer Engineering
1 Year of relevant experience
-
Advanced Diploma in Electronics and Telecommunications
3 Years of relevant experience
Competency and Key Technical Skills
-
N/A
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Resource management skills
-
Analytical skills
-
Problem solving skills
-
Decision making skills
-
Time management skills
-
Risk management skills
-
Results oriented
-
Digital literacy skills
-
Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
-
Professional Certifications in: Cisco Certified Network Associate – CCNA (or other applicable certifications such as CCDA); Cisco Certified Network Professional – CCNP (or other applicable certifications such as CCDP, CCIE); CompTIA Security + are an added advantage
-
Familiarity with cloud based services and technologies, such as Contact Center as a Service (CCaaS), Cisco Hosted Cloud Solution (HCS), Unified Communications as a Service (UCaaS) and others is an added advantage.
-
Experience in government ICT sector and NST1;
-
Experience in supporting Cisco Call Manager and associated systems (Jabber, WebEx, Telepresence);
-
Demonstrated expertise in Cisco UCCx;
-
Creativity and Innovation
-
