Job Description
– Collect periodically the claims from customers in the suggestion boxes for analysis
– Participate actively in the analysis process
– Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
– Ensure the proper follow up of the recovery plan
– Management of all problems related to customers
– Identify and report on performance constraints
– Ensure proactive systems to maintain operational performance in collaboration with other services
– Professional appearance and commitment of customer care
– To ensure the office, customer area and their personal appearance is at the highest level of clean line
– Submit monthly, quarterly and annually report to the supervisor
– Perform other related duties as required
Minimum Qualifications
-
Advanced Diploma in Office Management
0 Year of relevant experience
-
Bachelor’s Degree in Communication
0 Year of relevant experience
-
Bachelor’s Degree in Public Relations
0 Year of relevant experience
-
Bachelor’s Degree in Office Management
0 Year of relevant experience
-
Bachelor’s Degree in Marketing
0 Year of relevant experience
-
Bachelor’s Degree in Customer Relations
0 Year of relevant experience
-
Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
-
Advanced Diploma in Hospitality management
0 Year of relevant experience
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning