Trigyn has a contractual opportunity as a User Support Trainer. This resource will be working at our client site in the Republic of Central Africa.
Job Responsibilities:
• Prepares computerized invoices for customers.
• Monitor the billing system and make sure that it’s working effectively
• Reviews all records associated with bills to ensure accuracy.
• Ensures that all billing calculations are correct before sending bills to customers.
• Meets all billing deadlines.
• Keeps detailed records of all billing transactions, expenses, income and fund transfers.
• Reconciles billing records and reports income projections to Budget Unit.
• Recommends changes in billing processes.
• Assists and supports all customers
• Trains new employees in the billing department.
• Participates in audits when necessary.
• Analyzes and reviews claims and all third party claims.
• Produces reports for management upon request or on a regular basis.
• Produces charts and graphs to show revenue variances for analysis by telephone Billing Supervisor
• Explains bills to customers who have questions.
• Ensures confidentiality in billing procedures.
• Contacts companies with delinquent accounts to arrange payment.
• Monitors monthly payment plans of the providers
• Takes part in selection of new or upgraded computer billing systems.
• Takes part in the process of converting to a new system and educating billing staff on how to use it properly.
• Analyzes all billing procedures.
• Any other tasks requested by the Telephone Billing Supervisor
Required Knowledge, Skills and Abilities
• Excellent customer service skills.
• Must have clear understanding of billing programs.
• Knowledgeable about accepted accounting practices.
• Must have excellent computer skills.
• Knowledgeable about Word and Excel programs.
• Must be detail-oriented and highly organized.
• Must be an efficient multi-tasker.
• Must have excellent written and verbal communication skills in French and English.
• Possesses the ability to work independently with little supervision.
• Has the ability to manage stressful situations, particularly when closing out a month or a fiscal year.
Education and Experience
• High School Diploma.
• Experience as a billing clerk.
For Immediate Response, Please send your Resume to Global-Recruitment@Trigyn.com
TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India
