Job description
– Provide technical assistance to users to solve IT equipment problems and operating systems and office automation problems.
– Install Microsoft Office applications.
– Download Microsoft Office updates and service packs.
– Help users within the institution with big Microsoft Office applications
– Deliver required training about Microsoft Office applications.
– Support to final users (printing problems, Network connection problems, etc.).
– Receive and process users’ requests for support.
– Find the quickest and best way for satisfying user requests.
Minimum Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Information Management Systems,
0 Year of relevant experience
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Bachelor’s Degree in Information Technology
0 Year of relevant experience
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Advanced Diploma in Information Management Systems
0 Year of relevant experience
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Bachelor’s Degree in Computer Applications
0 Year of relevant experience
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Advanced Diploma in Information Technology
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Familiarity with different types of networks and architectures (including WAN, LAN, WLAN, DNS, Firewalls, Netwok Security, MPLS, VoIP) and how they can be integrated into an existing system
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Knowledge in operating systems
