Job purpose
The Manager of Enterprises Applications and IT Core operations is responsible for monitoring the operations of the core banking system and enterprises applications to enhance quality service delivery.
CAREER OPORTUNITIES AT EQUITY BANK
Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods
of the people of Africa socially and economically by availing them modern, inclusive financial services
that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC
and South Sudan, Equity Bank is now home to nearly 8 million customers – the largest customer base in
Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.
ENTERPRISES APPLICATIONS& IT OPERATION MANAGER
The Manager of Enterprises Applications and IT Core operations is responsible for monitoring the
operations of the core banking system and enterprises applications to enhance quality service delivery.
He will provide leadership, guidance and coaching for IT Field Engineers and Systems Support Engineers.
Key Responsibilities and Accountabilities
Manage the performance, deployment and support of office automation and collaboration tools.
Manage user support on business and banking applications.
Manage engagement and enlightenment of users to ensure optimal use of IT solutions.
Collaborate with business units and provide advisory services to help them achieve their
business objectives through effective use of technology.
Optimize performance for systems across the enterprise
Provide support to Senior Management Staff in the office and on offsite official engagements
and
meetings.
Ensure increased use of IT solutions to drive business through engagement and enlightenment
of the users
Champion adoption of digital tools for solving business problems and optimizing operations
Implement policies and procedures on IT operations, business support and applications to full
compliance with all relevant regulations.
Monitor the performance of Enterprises applications, Core banking and develop solutions to
enhance capabilities.
Recommend modifications and development of enhancements, applications that enhance
service delivery.
Implement change management programs to enhance the uptake of Corebanking, Enterprises
business applications and IT operations.
Prepare related documents required for all changes, submit to Change advisory boards, and
attend all CAB meetings.
Lead and Administer Core banking, Enterprises applications, IT operations system change
control file to ensure the relevant information security controls are observed.
Liaise and work with all IT teams to ensure customer are served within agreed SLA.
Test new changes or new products/enhancements in Corebanking, Enterprises business
applications to ensure necessary adjustments are undertaken in a timely manner.
Monitor the quality of reports produced by the applications to ensure the information fed to
the business is accurate, and for any malfunctions to be identified and addressed.
Ensure the replication of the data in the replication servers and production servers by restoring
replication were incidents cause failure in scheduled relocations.
Ensure the smooth operation of the production environment.
Ensure IT operations run smoothly.
Ensure compliance to Bank regulations. International standards, Audits recommendations and
ensure their implementations.
Lead a team of 5-8 people and ensure high quality of service delivery and their career growth
.
Qualification, Experience, Skills, Attributes and Core Competencies
Bachelor’s Degree in Computer Science, computer engineering, information systems or any other relevant
degree in IT
Relevant master’s degree from a recognized institution
Relevant professional qualifications in IT (ITIL, SLDC, PMP, Programming, TOGAF ISO 20000), COBIT
5
A minimum of eight (7) years’ experience in IT at an organization of similar and complexity (BANK or
TELCO, two (3) of which must be at a senior management level
Programming languages
Databases management (Oracle/SQL)
Strategy development and implementation
Project management
Change management
Leadership skills
Reporting
Communication
Supplier management
Stakeholder management
Interpersonal Skills
Ability to work under pressure
Budgeting Knowledge
Banking operations
Relational Database management
Strong Oral and Written Communication
Results orientation
Technology Innovation
Issues management
Methods, standards creation
Teaming
If you meet the above requirements, submit your application quoting the job opportunity you are applying
for to the email address below by 27
th May 2022. Please include detailed Curriculum Vitae, copies of the
relevant certificates, testimonials, and daytime telephone contact and email address. Only short-listed
candidates will be contacted.
Email to: jobsrwanda@equitybank.co.rw
Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives,
insights, values and what they bring to the workplace.
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