Job Description
Job Description for Front Desk Officer
1. Receive all people that come to the Ministry of Health
2. Guiding those that need different services,
3. Respond to issues that were addressed to the Hon. Minister,
4. Receive incoming calls for those following up on their files and applications,
5. Giving firsthand information from the Ministry of Health,
6. Other tasks assigned by the immediate Supervisor.
Minimum Qualifications
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Bachelor’s Degree in Secretarial Studies
2 Years of relevant experience
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Bachelor’s Degree in Arts and Publishing
2 Years of relevant experience
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Bachelor’s Degree in Business Administration
2 Years of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Ability to build partnership and create connections with stakeholders to support the sector’s digital transformation
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Ability to work in a team
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Familiarity with conflicts resolution or arbitration is an added value
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Decision making skills
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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A high level of attention to detail and accuracy;
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Ability to develop, implement and monitor communications initiatives & strategies using appropriate tools and channels;
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Well-organized, tidy and trustworthy person, methodical in his/her approach to the office
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Knowledge of health System in Rwanda
