Q-Sourcing is a regional HR Consulting firm specializing in Recruitment and other HR Services.
Our Client is a Global IT company starting in Rwanda that takes intense pride in helping companies in providing business& IT outsourcing services. As part of their expansion, they are looking to add over 100 Technical/Customer Support Engineers.
Summary of the Role;
As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
Working across a range of market-leading Microsoft and Microfocus technologies including Cloud, Security, Database, ERP and CRM systems
The Technical software support engineer will grow in knowledge through our extensive training programs and this learning continues through your career with onsite career development programs
Who we are looking for;
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and the customers we support.
Technical Engineers should have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Fluency in English (written and spoken) is a given, as is a “can do” attitude and a thirst to learn and develop technical, professional and soft skills.
Duties and responsibilities
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Skills and competencies
- 1-2 years’ experience in IT technical or customer support
- Strong researching, problem-solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Passion for technology and learning & ability to adapt to its changes and business delivery priorities
- Some exposure to Microsoft technologies/applications development, testing, and integration methodologies
- Ability to communicate and interact effectively in ENGLISH with technical & non-technical staff (both verbal & written)
NB, we are an equal opportunity employer, we do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
HOW TO APPLY:
Candidates interested in the above vacancy are required to submit a summarized CV (Preferably 2 Pages) in PDF and should be submitted at the following email jobsrwanda@qsourcing.com not later than Thursday 5th December 2019 at 11 pm.
NB: Only successful candidates will be contacted
