Job Responsibilities
- Service Availability Management
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- In collaboration with Technology Managers, contribute in the design of business continuity and disaster recovery plans (BCP/DRP), maintenance and adequate reviews thereof in order to keep them relevant and up-to-date and coordinate execution thereof
- ensure Service Availability to internal users and to Subscribers through a first level support and timeously handling escalations to IT Systems Departments and follow up until closure and reporting back to the business:
- Handle the SPOC function for the IT department
- Manage Service Desk and achieve agreed KPIs (helpdesk, Enquiries, access to datacentre, approval of requisition to the warehouses)
- Facilitates management of all New Initiatives (Project and Products feasibility Studies, Offer Promotions)
- Achieve Inter-departmental KPIs, plan performance Review
- Report on all IT Service performances KPIs
Manage IT Services availability KPIs through in collaboration with IT systems department so at to ensure:
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- Review of reliability
- Review of availability KPIs
- Review of resilience
- Review of maintainability and serviceability,
- Review of planning
- Review of Monitoring and Reporting
- Manage Service capacity in collaboration with IT Systems Department so as to ensure:
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- Review of application sizing
- Review of workload
- Review of performance
- Review of demand and resource management
- To be the custodian of CMDB
- Review of IT Capacity plans.
- Coordinate the activities so as to minimize impact on Service Operation to IT customers:
Job Requirements
- Degree in Engineering, diploma in IS or telecom.
- Managerial Skills
- 4 years’ experience in a managerial position
How To Apply
- All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than
21st February 2022 at 5:00 pm through the job’s platform on: jobs2.RW@mtn.com
Note: Only qualified applicants will be contacted within 14 days after their submission.
We strongly encourage applications from women and individuals with disabilities.
Rwanda PLC is an equal opportunity employer.
