Job description
Test, and report the systems related issues to the supervisor;
To participle actively with other technical staff on the preventive maintenance of NIDA systems;
Consolidate and reports end users’ needs;
Advise changes or upgrade of the systems;
Participate in the process of systems upgrade;
Participate in the process of new system development process;
Provide first line assistance to users on the NIDA systems;
Monitor, resolve issues where applicable and escalate to the appropriate IT staffs;
Provide feedback to the end users on the raised issues;
Ensure that all NIDA systems and process issues and incidents are logged and tracked using formal documentation;
Train systems users;
Support and reinforce the lessons learned during end user trainings;
Produce monthly, quarterly and annual reports on training provided;
Advise supervisor accordingly.
Minimum Qualifications
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Advanced diploma in Software Engineering
Experience: 0
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Advanced diploma in Computer Science
Experience: 0
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Advanced diploma in Computer Engineering
Experience: 0
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Advanced diploma in Information and Communication Technology
Experience: 0
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Bachelor’s Degree in Software Engineering
Experience: 0
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Bachelor’s Degree in Computer Science
Experience: 0
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Bachelor’s Degree in Computer Engineering
Experience: 0
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Bachelor’s Degree in Information and Communication Technology
Experience: 0
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Bachelor’s Degree in Information Management Systems,
Experience: 0
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Advanced Diploma in Information Management System
Experience: 0
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Advanced Diploma (A1) in Telecommunication Engineering
Experience: 0
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Bachelor’s Degree in Electrical and Electronic Engineering
Experience: 0
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Bachelor’s Degree in Telecommunication Engineering
Experience: 0
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Advanced Diploma in Electromechanical Engineering
Experience: 0
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Bachelor’s Degree in Electromechanical Engineering
Experience: 0
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Bachelor’s Degree in Mechanical Engineering
Experience: 0
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Advanced Diploma in Mechanical Engineering.
Experience: 0
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Bachelor’s Degree in Electronic Engineering
Experience: 0
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Advanced Diploma (A1) in Electronic Engineering
Experience: 0
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Advanced Diploma (A1) in Electrical and Electronics engineering
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Analytical skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Performance management skills
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Results oriented
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Digital literacy skills
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Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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Ability to manage and troubleshoot TCP / IP networking issues
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Experience in Desktop Support, Network Administration and System Administration
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Ability to repair PCs and other hardware equipment
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Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
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Knowledge of ICT specifications for different equipment, PCs, Printers, scanners, etc
