Job Description
Delivery of UC systems and services within the government institutions
• This person will manage the operations of backend systems used in the UC environment to provide Cisco based collaboration services.
• The UC Engineer will define process and methodology used to support the company user base within the organization as well as oversee the implementation of the technology.
• Understanding the mailing systems as communication and collaboration tools
• Understanding of communication tools that existing such as WebEx, Microsoft teams, VC and so on —-
• Responsible for the Architecture, implementation, documentation, operations, disaster recovery and lifecycle of all voice, video, call center and conferencing infrastructure
• Partner with the business for the daily operations of Call Center technologies
• Ensure the integrity of corporate network, UC and data systems security to prevent unauthorized
• access to corporate technology resources
Continually seek, demonstrate, and share knowledge in the information technology field to result in optimum expertise and resources for government institutions
Minimum Qualifications
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Advanced diploma in Computer Science
Experience: 3
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Advanced diploma in Computer Engineering
Experience: 3
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Advanced diploma in Information and Communication Technology
Experience: 3
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Bachelor’s Degree in Software Engineering
Experience: 3
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Bachelor’s Degree in Information and Communication Technology
Experience: 3
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Bachelor’s Degree in Electronics and Telecommunication Engineering
Experience: 3
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Master’s Degree in Software Engineering
Experience: 1
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Master’s Degree in Information and Communication Technology
Experience: 1
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Advanced Diploma (A1) in Software Engineering
Experience: 3
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Master of Science in Engineering, Electronics and Telecommunications
Experience: 1
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Bachelor of Science in Computer Science
Experience: 3
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Bachelor of Science in Computer Engineering
Experience: 3
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Master of Science in Computer Science
Experience: 1
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Master of Science in Computer Engineering
Experience: 1
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Advanced Diploma in Electronics and Telecommunications
Experience: 3
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Analytical skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
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Professional Certifications in: Cisco Certified Network Associate – CCNA (or other applicable certifications such as CCDA); Cisco Certified Network Professional – CCNP (or other applicable certifications such as CCDP, CCIE); CompTIA Security + are an added advantage
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Familiarity with cloud based services and technologies, such as Contact Center as a Service (CCaaS), Cisco Hosted Cloud Solution (HCS), Unified Communications as a Service (UCaaS) and others is an added advantage.
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Experience in government ICT sector and NST1;
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Experience in supporting Cisco Call Manager and associated systems (Jabber, WebEx, Telepresence);
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Demonstrated expertise in Cisco UCCx;
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Creativity and Innovation
