1.Facility Maintenance Technician
Are you ready to make a real difference? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.
About Ampersand
Headquartered in Kigali in Rwanda, Ampersand is achieving the world’s first true mass-market shift to electric vehicles, a vital tipping point in the fight against climate change, through providing electric motorcycles to moto taxis drivers in East Africa. Our electric motorcycles offer savings that can double a driver’s income, in addition to reducing carbon emissions by more than 75%. Converting just one petrol motorbike to electric is the equivalent of the carbon captured by 128 trees.
We have successfully piloted an electric motorcycle and battery swap network in Kigali, with motorcycles in daily operation for two years and nearly 2 million km travelled. We have successfully raised $4M in venture capital. We are and are ready to further develop and scale up our tech and scale our operations. This is where you come in. This is where you come in. The team has grown from a tiny, bootstrapped R&D garage project into East Africa’s leading electric vehicle operation, with a team of 59 staff drawn from diverse backgrounds. We are rapidly scaling our operations, and we are looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.
About the role
Ampersand is looking for a competent and reliable Facilities Maintenance Technician to join the Construction and Facility department to assist in ensuring the excellent condition and functionality for Ampersand buildings, systems, and equipment. The responsibilities include overseeing all maintenance activities, performing the electrical maintenance, monitoring inventory, developing preventive maintenance procedures, and other related duties.
The ideal candidate will be the one with deep understanding of electrical standards and installation with basic knowledge of other building systems including plumbing and HVAC, maintenance procedures, and management skills.
The role will report to the Construction, Facility & Safety manager and it will have the following responsibilities:
- Oversee all maintenance undertakings for Ampersand HQ and charging stations facilities
- Conduct maintenance of electrical systems at the Ampersand charging stations and HQ and ensure all other systems of plumbing and HVAC operates well
- Perform periodic inspection on Ampersand facilities, equipment (racks, carts, camera systems.) to identify any issue
- Follow up with REG in case there is an issue from their installation
- Prepare material and cost estimates for maintenance activities and ensure the compliance with the budget
- Set up and enforce preventative maintenance procedures to reduce maintenance costs
- Manage the space and the furniture for Ampersand HQ and charging stations, repair locking systems for doors, windows and enhance cleanness at all facilities
- Monitor the construction/facility maintenance inventory through DEAR system, maintain purchase records within the authorized budget
- Supervise the contractors for the construction sites to ensure the compliance with the approved designs and general standards for both civil and MEP activities
- Performs other work-related duties as assigned
Minimum requirements
We are seeking qualified and motivated personnel with a deep knowledge and experience in building systems. You are encouraged to apply if you meet the following:
- A1 certificate or equivalent qualifications in areas of electrical engineering, building management
- 5+ years of relevant experience, having worked in REG is an advantage
- Deep understanding of electrical installations and standards
- Basic understanding of plumbing and civil systems
- Strong understanding of general maintenance processes and methods
- Working knowledge of tools, common appliances, and devices
- Written and verbal communication skills
- Managerial and Problem-solving skills
- Ability to work with minimal supervision
- Willingness to work over the weekends or on holidays whenever requested
Timing
ASAP
Compensation
A competitive compensation package commensurate with local market rates.
Job location
This role will be based in Kigali, Rwanda
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://ampersandelectricmobility.teamtailor.com/jobs/1443348-facility-maintenance-technician
The deadline:18th December 2021.
2.IT Support Officer
Do you want to do work that is impactful? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.
About Ampersand
Headquartered in Kigali in Rwanda, Ampersand is achieving the world’s first true mass-market shift to electric vehicles, a vital tipping point in the fight against climate change, through providing electric motorcycles to moto taxis drivers in East Africa. Our electric motorcycles offer savings that can double a driver’s income, in addition to reducing carbon emissions by more than 75%. Converting just one petrol motorbike to electric is the equivalent of the carbon captured by 128 trees.
We have successfully piloted an electric motorcycle and battery swap network in Kigali, with motorcycles in daily operation for two years and nearly 2 million km traveled. We have successfully raised $4M in venture capital. We are and are ready to further develop and scale up our tech and scale our operations. This is where you come in. The team has grown from a tiny, bootstrapped R&D garage project into East Africa’s leading electric vehicle operation, with a team of 59 staff drawn from diverse backgrounds. We are rapidly scaling our operations, and we are looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.
About the role
Ampersand is growing very fast and we need support with someone assisting with IT equipment to ensure the business is working smoothly. As an IT support engineer you should have a good grasp of IT equipment like wireless extender, switches, routers, laptops etc. Your task will be to ensure these are running optimally and troubleshoot any issues that arise around them and offer solutions. You’ll also be there to support issues with laptops or printers.
An IT Support Associate will hold the following responsibilities:
- Provide technical support in the use of personal computer hardware, and software
- Sets up and configures desktop computers, peripherals, and accounts assigning security level;
- Installs software and installs and repairs hardware and peripherals;
- Tests and debugs programs;
- Serves as a technical resource to unit;
- Administers user accounts;
- Ensure that IT equipment are running optimally and troubleshoot any issues that arise around them and offer solutions
- Support issues related to laptops and printers
- Designs and produces moderately complex reports
Minimum requirements:
- IT degree or equivalent
- Have a good grasp of IT equipment like wireless extender, switches, routers, laptops, etc
- Good understanding of networks and wireless networks
- Good understanding of routers and subnets
- Problem solver
- Enjoy helping people
- Attention to detail
Timing
ASAP
Compensation
A competitive compensation package commensurate with local market rates and experience including health insurance.
Job location
This role will be based in Kigali, Rwanda
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://ampersandelectricmobility.teamtailor.com/jobs/1414095-it-support-officer
The deadline:5th December 2021.
3.Customer Services Manager
Do you want to do work that is impactful? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.
About Ampersand
Headquartered in Kigali in Rwanda, Ampersand is achieving the world’s first true mass-market shift to electric vehicles, a vital tipping point in the fight against climate change, through providing electric motorcycles to moto taxis drivers in East Africa. Our electric motorcycles offer savings that can double a driver’s income, in addition to reducing carbon emissions by more than 75%. Converting just one petrol motorbike to electric is the equivalent of the carbon captured by 128 trees.
We have successfully piloted an electric motorcycle and battery swap network in Kigali, with motorcycles in daily operation for two years and nearly 2 million km traveled. We have successfully raised $4M in venture capital. We are and are ready to further develop and scale up our tech and scale our operations. This is where you come in. The team has grown from a tiny, bootstrapped R&D garage project into East Africa’s leading electric vehicle operation, with a team of 59 staff drawn from diverse backgrounds. We are rapidly scaling our operations, and we are looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.
About the role
The Customer Services Manager will support our mission to serve our customers, the commercial motorcycle drivers, better than any company on the planet. This position will manage and process the customer complaints, and provide appropriate solutions and follow up to ensure resolution. The person will be in charge of effectively designing, implementing, and improving systems and processes for the customer service.
- Helping us serve Rwanda’s commercial motorcycle drivers better than any other company on the planet.
- Design systems of communication and feedback to ensure our customers are always heard.
- Manage and process customer complaints, provide appropriate solutions and follow up to ensure resolution.
- Create and deliver customer service training for Ampersand teams.
- Develop and monitor KPIs for customer service performance.
- Receive, log, and process customer inquiries and complaints.
- Design and execute company initiatives to maintain quality customer relationships.
Minimum requirements:
Candidates who possess the following are encouraged to apply:
- A bachelor’s degree
- At least 3 years experience in customer service design and delivery
- At least 2 years of management experience
- Ability to communicate clearly in English and Kinyarwanda
- Ability to organize and deliver training
Timing
ASAP
Compensation
A competitive compensation package commensurate with experience including health insurance.
Job location
This role will be based in Kigali, Rwanda
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://ampersandelectricmobility.teamtailor.com/jobs/1390038-customer-services-manager
The deadline: 22nd November 2021
