Job description
1. Coordinate all operations of the front desk office
▪ Ensures proper reception and dispatching of correspondences.
▪ Ensures filing of documents and correspondences
▪ Ensure warm reception of guests and guide them accordingly
▪ Ensures proper handling of incoming and outgoing mails;
▪ Ensures prompt response to customer queries
▪ Keep record of unsolved issues and escalate them to appropriate department/unit
2. Manage the outgoing documents
▪ Dispatches all outgoing correspondences to respective destination
▪ Follows up of the outgoing documents whether they have reached to their destination on time
3. Organize the filing and archiving of records and documents.
▪ Carries out on daily basis the filing of processed documents.
Minimum Qualifications
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Bachelor’s Degree in Sociology
Experience: 0
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Bachelor’s Degree in Communication
Experience: 0
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Bachelor’s Degree in Public Relations
Experience: 0
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Advance Diploma in Office Management
Experience: 0
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Bachelor’s Degree in Office Management
Experience: 0
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Advanced Diploma in Communication
Experience: 0
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Advanced Diploma in Public Relations
Experience: 0
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Advanced Diploma in Marketing
Experience: 0
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Advanced Diploma in Customer Relations
Experience: 0
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Advanced Diploma in Sociology
Experience: 0
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Bachelor’s degree in Marketing
Experience: 0
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Bachelor’s Degree in Hospitality Management
Experience: 0
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Bachelor’s Degree in customer Relations
Experience: 0
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Advanced Diploma in Hospitality Management
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Analytical skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Knowledge of customer service practices
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Fluency in Kinyarwanda, English and/ or French; knowledge of all is an advantage
