JOB VACANCY ANNOUNCEMENT
Learning Management System (LMS) Specialist (m/f)
Enabel is the Belgian development agency. Under the 2030 Agenda for Sustainable Development, we carry out public service assignments in Belgium and abroad. In addition, Enabel enhances the impact of Belgium in international development by carrying out assignments for Belgian and international third-party donors.
Its staff members in Brussels and overseas embody the commitment of the Belgian State and other development partners to international solidarity.
Currently, Enabel is implementing a five-year cooperation programme (2019 – _2024) with a total budget of 120 million euros in four priority sectors of development of Rwanda: health, agriculture, urbanisation, and public finance management.
In a bid to curb the Covid-19 Pandemic especially in the TVET education subsector, Enabel wants to support the TVET institutions Rwanda Polytechnic (RP) and Rwanda TVET Board (RTB) in the development of digital content in different trades at different levels of education
Enabel, in collaboration with RP and RTB, is now looking for a qualified Specialist to strengthen the Learning Management System, Moodle, at RTB an RP. Furthermore, the Specialist is expected to build the capacity of RTB and RP staff and end-users on the use and maintenance of the platform.
Are you an experienced (LMS) server administrator and enthusiastic about education? Are you ready to take on the challenge of multiple responsibilities, playing the role of an LMS administrator, support technician, innovator, and educator? Do you have an adaptable mindset to work as part of a (growing) team? Do you have a willingness to work with others and an appetite for learning by doing? If yes, then we’ll be happy to hear from you!
Duty station: Kigali
Duration of the contract: 12 months – local contract according to the Rwandan Labor Law
Expected starting date: October 2021
Monthly gross salary package: is depending on the qualification and the numbers of years of relevant experience in similar roles.
Function:
The Learning Management System is a technical Specialist with a specialisation in managing and improving Learning management systems (LMS), especially the Moodle LMS. The Specialist makes sure the LMS has a reliable performance and oversees the management of all users on the platform. To this end, a server analysis must be undertaken on multiple aspects. Furthermore, the Specialist is expected to investigate improvements on the platform from a technical and pedagogical standpoint. The Specialist will also be tasked with providing induction and training on the use of the LMS for different groups of users. The Specialist is also tasked with providing analytics on multiple usage indicators such as (in) active users, course completions and site visits. Technical support on the LMS will also be provided by the Moodle Specialist.
Main tasks:
Improving and maintaining server performance.
The Specialist is expected to make sure the LMS runs correctly and performant. Therefore, the Specialist will perform a full server analysis on, among others, (1) server performance, (2) database performance, (3) server security, (4) backup and disaster-recovery procedures. Based on the outcomes of this analysis, the Specialist will propose an action plan to resolve any threats and shortcomings identified. He/she is expected to take a leading role in the practical implementation of these improvements.
Managing server roles and course categories
He/she will analyse on how courses and categories are structured on the Moodle system. In addition, the Specialist will analyze the roles and rights of people enrolled on the server, making sure that everyone has the correct role, without any more user rights than needed. These analyses will result in a report with suggestions to improve server management
Suggest technical and pedagogical improvements
The Specialist will constantly look for technical and pedagogical server improvements. Technical improvements concern the performance and security of the LMS. Pedagogical improvements concern the learning (and teaching) experience of end users on the platform. This can be in the form of plugins and/or design changes. Pedagogical improvements should be formulated in consultation with learning Specialists in the partner institutions.
Monitoring and analytics of the LMS
The Specialist makes sure stakeholders can have easy access to LMS and learning analytics such as activity monitoring, activity completion, (in)active users, (in)active courses, and other custom analytics that might be found relevant. Analytics should be generated using the ad-hoc queries plugin, which uses SQL queries. A good understanding of SQL is therefore needed. He/she will propose and implement a way to export analytics and generate (visual) reports that can be easily accessed by stakeholders.
Capacity building and induction
The Specialist will develop learning resources on the use of the platform for different roles such as students and teachers. In addition, an induction procedure should be developed to quickly make new members of the organization familiar with the LMS. Furthermore, the Specialist will organize multiple training sessions on using the LMS and course development using Moodle.
Technical support
Provide technical support for all users on the LMS. The Specialist will collect all support request and identify the most frequently asked support questions. Based on this identification, he/she will develop extra resources and organize pieces of training to overcome these frequent challenges.
Profile:
Qualification and experience:
- East African Community Citizen
- Bachelor’s degree with a minimum of 2 years of experience in server administration, preferably experienced as an Learning Management System (Moodle) admin
- Complementary background in education or pedagogy is considered an added value.
Technical Specialistise required:
- PHP
- HTML / CSS
- Extensive knowledge of backup procedures and security best-practices on Moodle systems
- CRON jobs
- Experience with CLI for server configuration
- SOAP and external web services
- Database knowledge (especially SQL)
Specific competences or knowledge considered required:
Professional Foundations
- Communicate effectively in visual, oral, and written form.
- Update and improve knowledge, skills, and attitudes.
- Identify and resolve ethical and legal implications.
- Fluent in English.
Planning and Analysis
- Conduct a needs assessment
- Conduct a technical analysis
- Analyze and identify training needs
- Formulate a clear action plan with multiple solutions to tackle identified challenges
- Analyze the characteristics of existing and emerging technologies
- Analyze and indicate pedagogical improvement for the LMS
Implementation and Management
- Plan and manage server maintenance tasks
- Promote collaboration, partnerships, and relations with stakeholders on the LMS
- Develop a training and induction plan
- Provide training and induction
Specific competences or knowledge considered an asset:
- Fluent in French or Kinyarwanda
- Knowledge and/or experience in digitalization of TVET institutions
- Basic knowledge of project implementation cycle and project management
- Experience in knowledge management or organizational learning
Attitude
- Continuous learner, able to demonstrate a genuine passion for technology, for understanding and applying technology to bring value to stakeholders and target audiences;
- Pro-active: taking initiatives and responsibility at the same time;
- Creative problem-solver and facilitator oriented;
- Capable to take a “hands-on approach” and rapidly adapt to changing circumstances;
- Ability to effectively prioritize and execute tasks while under pressure;
- Strong customer service orientation;
- High-level integrity and confidentiality.
How to Apply
Interested applicants fulfilling the above-mentioned criteria are invited to submit their application documents through Job in Rwanda by clicking the “Apply for this job” button including detailed Curriculum Vitae (max 5 pages), a motivation letter, and a copy of University degree(s). Past and current service certificates (unproven experience will not be considered during the shortlisting), specify in your CV the names of three referees (former direct supervisor) as well as their emails and telephone numbers not later than the 24th September 2021.
Only successful applicants will be contacted.
Enabel never requests money to be part of any of the recruitment process.
Done at Kigali, 13th September 2021
Resident Representative, Enabel Rwanda
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