Job Title: Human Resources Officer
Department: Operations
Band: 7
Reports To: Human Resources Manager
Country/Location: Rwanda (Kigali)
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, nutrition, agriculture, education, microfinance and peacebuilding.
Catholic Relief Services has been present in Rwanda since 1960, and currently implements projects in nutrition, WASH, agriculture, youth entrepreneurship and peacebuilding. The Country Program has over 40 staff and implements its projects through local and international partners, with strong coordination/collaboration with Government of Rwanda structures.
Job Summary:
You will help coordinate and support the execution of the Country Program (CP) HR strategy and operational plans in support of high-quality programs serving the poor and vulnerable. You will provide responsive, high-quality service to address HR programs and operations needs in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration.
Roles and Key Responsibilities:
- Provide support to the HR Manager or Head of Operations in his/her responsibilities with regard to the overall management of HR programs and services in the CP.
- Ensure periodic review, revision, development, and implementation of sound human resource policies including Personnel Manual, systems, and tools in collaboration with HR Manager.
- Help coordinate and support HR processes, activities, and service delivery, to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
- Assess service needs and provide quality process services and advice to support managers in their daily staff management responsibilities.
- Collect and organize input on HR processes and policies and participate in the review and update of various systems, manuals, guidelines, and tools.
- Support professional development needs assessment and help ensure the provision of precise development programs for CRS staff and partners
- Maintain record keeping through personnel files and/or Insight that adheres to required CRS, donor, and local law regulations. As needed provide support on analytical reports on HR-related data, metrics, and trends to support decision-making, workforce planning, and development.
- Assist International staff to obtain the working permit at DGIE and ensure its timely renew.
- In consultation with HR Manager and Staff Representative, define the staff Engagement survey action plan and support its implementation.
- Ensure proper communication of changes in HR policies and procedures to all staff.
Basic Qualifications
- Bachelor’s degree in Human Resources Management or Business Administration required. Relevant experience and completion of HR certification or courses may substitute for some education.
- Minimum of three years work experience in HR, preferably with an International or local NGO, and good knowledge of HR best practices and standards.
- Experience with and knowledge of employment laws, regulations, policies, principles, concepts, and practices. Good understanding of the local labor law.
Required Languages – English – French – Kinyarwanda
Travel – willing and able to travel up to 20 %.
Knowledge, Skills, and Abilities
- Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
- Strong customer service ethic and abilities
- Very good planning, coordinating, and organizing skills
- Able to maintain confidential information
- Proactive, resourceful, solutions-oriented and results-oriented
- Excellent communication and interpersonal skills
Preferred Qualifications
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
- Supervisory experience would be a plus.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
Supervisory Responsibilities: None
Key Working Relationships:
Internal: All Country Program Staff
External: HR Community, Legal Counsel, Labor Inspector, DGIE
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer
How to apply
Interested and qualified candidates should complete the attached application form, Self -Declaration Clause and submit them together with one page Cover letter plus updated CV (maximum three pages) all in/as one document – via email only to: RW_HR@crs.org not later than Tuesday, September 14, 2021, at 5:00 pm.
Please, include below statement in your motivation letter:
“By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics”
Also include your full names and title “HR Officer” in the subject line. Due to anticipated high interest in this post and the expected number of applicants, only short-listed candidates will be contacted.
Kigali. September 6, 202
Jude-Marie Bana
Country Representative
CRS/Rwanda Program
