Job Title: Information, Communications, and Technology Officer
Department: Operations
Band: 7
Reports To: ICT Manager
Country/Location: Rwanda (Kigali)
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, nutrition, agriculture, education, microfinance and peacebuilding.
Catholic Relief Services has been present in Rwanda since 1960, and currently implements projects in nutrition, WASH, agriculture, youth entrepreneurship, and peacebuilding. The Country Program has over 40 staff and implements its projects through local and international partners, with strong coordination/collaboration with Government of Rwanda structures.
Job Summary:
- Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
- Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
- Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff. Provide input to budget for ICT related expenses.
- Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
- Partner with program staff to support integration and evolution of digital solutions in improving program implementation. Support building capacity of program staff by supporting use and integration of digital data collection tools with ICT4D solutions (i.e. Red Rose, CommCare, Power BI, and ArcGIS) to facilitate and track participant registration and in-kind, cash or voucher assistance distributions.
- Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.
Basic Qualifications
- Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.
- Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent, and ITIL Foundation Certified.
- Minimum of three years of work experience in a position with similar responsibilities.
- Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
Required Languages – English – French – Kinyarwanda
Travel – include percentage of required travel, if applicable. Could be stated as Must be willing and able to travel up to 25 %.
Knowledge, Skills, and Abilities
- Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
- Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
- Strategic, analytical, systems thinking, and problem-solving skills, with the capacity to see the big picture, make sound decisions and offer non-standard solutions.
- Able to maintain confidential information.
- Proactive, resourceful, solutions-oriented, and results-oriented.
- Basic understanding of business analysis concepts and best practices.
- Demonstrated experience building ICT capacity with professional staff.
Preferred Qualifications
- Demonstrated capacity in the management of network/server software and hardware devices and platforms.
- Grasp of complex network, security, mobile, desktop, server, telephony, backup, application, and database technologies.
- Experience with ITSM and systems management tools preferred.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
Supervisory Responsibilities: None
Key Working Relationships:
Internal: All Staff
External: Suppliers, RURA
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer
How to apply
Interested and qualified candidates should complete the attached application form, Self -Declaration Clause and submit them together with one page Cover letter plus updated CV (maximum three pages) all in/as one document – via email only to: RW_HR@crs.org not later than Friday September 17, 2021, at 5:00 pm.
Please, include the below statement in your motivation letter:
“By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics”
Also include your full names and title “ICT Officer” in the subject line. Due to anticipated high interest in this post and the expected number of applicants, only short-listed candidates will be contacted.
Kigali. September 6, 2021
Jude-Marie Banatte
Country Representative
CRS/Rwanda Program
