About the job
Customer service at Cheza Rwanda Games means providing timely, attentive, upbeat service to customers, and making sure their needs are met in a manner that reflects positively on the company. Customer service agents interact with customers to handle complaints, process their requests, and provide information about our organization’s products and services.
Responsibilities
Serves customers by providing product and service information and resolving product and service problems.
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer’s needs
Data entry in various platforms
Qualifications / Skills:
Customer care
Market knowledge
Problem solving
Documentation skills
Communication skills
Conflict resolution skills
Analysing
Multi-tasking
Being responsible
Time management
Persuasive speaking skills.
Education, Experience, and Licensing Requirements:
A bachelor’s degree in communications,Marketing,Jounalism,Business Management or any related field is an asset.
Familiarity with MS and Phone systems is a plus.
Previous experience especially in sports betting and casino industry is preferred.
How to apply
Cheza Rwanda Games (CRG) is an equal opportunities employer, if your career expectations match this exciting opportunity, please submit your cover letter including at least 3 position-relevant references with scanned copies of degrees/certifications/diplomas to our human resource manager at d.mukundente@crg.rw before 13th of August 2021.
NOTE: Please ONLY write customer service agent as the subject of the your application email. Failure to observe this instruction, it will lead to disqualification.
