1. Expansion Manager
JOIN THE FIGHT AGAINST ENERGY POVERTY!
BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 2,000,000 people having access to Bboxx clean energy in Africa and diversification into clean cooking underway, we have 1,000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.
Title: Expansion Manager
Reporting to: Head of Head of Business Development
Location: Kigali -Africa HQ office(KG 7 Avenue, Kigali Heights – Floor 4) with regular travel around Africa.
About the Role
The Expansion Manager will report into the Head of Business Development and will lead the development of new markets and other strategic projects at Bboxx. In this role, you will be responsible for launching Bboxx business in new NGUs (“Next Generation Utility”) across our new markets and drive growth as per agreed business plans. The role will require regular travels to new Bboxx markets to provide operational support on the ground and make sure we capture all the needs and challenges in our commercial strategy. The ideal candidate will be an entrepreneurial project leader, driven by results and able to play a major role in the implementation of strategic business opportunities.
Key Responsibilities
- Lead the set-up of the business and the launch of operations in new markets (new NGUs)
- Steer the business development of new NGUs from market readiness to a fully commercial stage in collaboration with other Bboxx departments
- Manage and oversee implementation of strategic projects (“Value Added Services”) in collaboration with selected partners and relevant teams (business development, product, finance, policy, marketing and legal).
- Support the Business Development team to build strong business plans and validate corresponding business assumptions to launch new markets / VAS (pricing, costs, arpu, default rate, portfolio growth etc.)
- Optimize commercial and operational models to implement a high-quality strategy and deliver on business plans
- Lead the discussion and manage relationships with project partners (third-party partners, experts, consultants, software providers and hardware suppliers) to support the execution of strategic projects
- Participate in the technical design, selection and procurement of most efficient solutions for our VAS projects in order to ensure the commercial viability of corresponding business lines
- Lead the discussion with the Innovation team around software design and development required to manage new markets and VAS projects through the Bboxx platform (Pulse), including needs for integrations with external partners in our different projects
- Pitch the business case and business model internally and externally, acting as a Bboxx ambassador.
- Build and maintain excellent relationships our key market partners in the Off-Grid sector as well as with external stakeholders, business partners and governmental institutions active in the region.
- Conduct on-site visits to ensure proper project execution and high-quality process implementation
About you
- University Education in a related degree (Business Management, Economics, Engineering, or related field)
- 5 years + experience in a similar position in Africa (Project Management, Business Development, or market-related function)
- Experience in the energy or digital technology sector (direct experience in the Off-Grid sector is preferred).
- Project Management – we want a world class project manager, that can take responsibility for an entire project end-to-end, navigating inevitable obstacles that arise, to deliver this project to the end.
- Analytical skills – we are looking for an analytical wizard with strong understanding of excel, that can quickly analyze different scenarios, solve problems and make decisions using data
- Leadership – you are a team player and have motivational skills to enhance collaboration and promote efficiency between cross-functional teams with a positive and “can-do” attitude
- Communication capabilities – both written and verbal for excellent networking, persuasion, negotiation and relationship management with all project partners and stakeholders
- Solution-oriented, entrepreneurial and able to work in a results-driven environment.
- Financial understanding – you will have a good understanding of unit economics and profitability, and be able to quickly analyze the profitability of different scenarios and products
- Fluent in English and French (as many projects are in West Africa)
Application Process
Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1142?c=bboxx . Qualified candidates will be contacted with information regarding the next steps.
Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.
The deadline for applications is August 31st 2021.
2. Training Specialist
JOIN THE FIGHT AGAINST ENERGY POVERTY!
BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 2,000,000 people having access to Bboxx clean energy in Africa and diversification into clean cooking underway, we have 1,000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.
Title: Training Specialist
Reports to: Head of Customer Success
Location: Kigali -Africa HQ office(KG 7 Avenue, Kigali Heights – Floor 4)
Role Brief: The Training and Education Specialist will help create and deliver training programs to Bboxx Pulse users to boost adoption of and competency with the Bboxx Pulse platform. Pulse is our comprehensive management platform that enables the growth of next generation utility, global utility businesses. It brings together Bboxx’s technological and operational excellence.
About the Role
- Design training plans and training strategies to scale training up to 5,000 users (blended learning, LMS).
- Develop training materials in collaboration with various teams and maintain them.
- These materials will include training guides and videos for our knowledge base and Bboxx Academy.
- Maintaining an up-to-date view of all specific change activity, being actively involved in the planning and delivery processes (to support the change training).
- Creating of specific change-related material – e.g. product/solution guides, training, screenshots, videos, gamification – for effective training delivery.
- Develops, writes, and distributes training manuals, videos, guides, and training aides to ensure staff are informed of updates, new features, and policies related to assigned
- This may involve working with devices team, Pulse team, support team, supply chain team, etc.
- Deliver training sessions for all change-related activities as well as refresher training
- Presents information to staff using different approaches or formats such as simulations, team exercises, group discussions, videos, gamification, and emails.
- Lead both group trainings and one-on-one trainings.
- Evaluate training effectiveness, and continuously monitor all of our customers’ training and education needs.
- Developing and producing adoption-related metrics that are clearly defined and demonstrate progress of change rollout, staff adoption and gaps.
- Create feedback mechanism on the efficacy of development and training of staff for change deployments/implementations
- Develop and implement a commercial offer around Bboxx training catalogue.
Qualifications
As a dynamic Technical Trainer and Adoption Specialist, you will have an enviable track record on delivering effective training through innovative training material and methods.
A solid background in designing, developing and delivering innovative and creative training material, sessions and communication plans
First-class written and oral communication skills (both in French and English)
Explicit understanding of each of the various learning styles
Excellent planning skills, that are proven in highly fluid change environments
Bachelor’s degree in business administration, engineering or other relevant discipline
Prior experience in IT systems support and training (preferably in the off-grid energy sector)
Good knowledge of the Microsoft Office suite as well as ERP, CRM and IoT systems
Excellent communication and presentation skills both in an individual and group setting
You love to create training and educational content
You understand the customer and can create educational programs that cater to different needs based on where they are in their journey
You have a passion for creating engaging and effective learning experiences
You are an effective, engaging communicator with the ability to convey a message to a classroom
You have the ability to implement a “Train the Trainer” model
You love to converse with customers in an effort to learn their educational needs and how we can accommodate
You thrive in a remote work environment and understand the importance of proactive communication and individual accountability
You have 3 to 5+ years working in customer support or customer success (Saas experience is a bonus).
Application Process
Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1162?c=bboxx . Qualified candidates will be contacted with information regarding the next steps.
Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.
The deadline for applications is August 31st 2021.
3. Product Manager Power DC
JOIN THE FIGHT AGAINST ENERGY POVERTY!
BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 2,000,000 people having access to Bboxx clean energy in Africa and diversification into clean cooking underway, we have 1,000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.
BBOXX’ Power DC product range currently comprises closed DC SHS in three standardized sizes – packaged with appliances such as lights, torch, radio, TV, phone or laptop charger, fan, fridge and shaver. Additional system sizes with lithium-ion (instead of lead-acid) batteries and new appliances are under development. Power DC products account for the lion’s share of B2B revenues and are the entry point for other offerings to rural and peri-urban households in our main markets
Title: Product Manager Power DC
Reports to: Director Product Innovation
Direct reports: Product Analysts/Associates for small (Flexx10-40, bPower10-20) and large (bPower 50-300+) solar home systems as well as solar appliances
Location: Kigali -Africa HQ office with regular travel to London, UK and Guangzhou, China
Role Brief: The Power DC Product Manager (PPM) owns the vision and roadmap of the BBOXX solar home systems product range. The PPM ensures the commercial success of the Power DC range by constantly validating user requirements and development costing versus market potential and future predictable revenue. He/she is accountable for coordinating all product definition, development and introduction activities across the relevant departments in a matrix approach. The PPM must also have a strong understanding of business processes since continuously improving unit economics requires both the optimization of the product and the processes around it.
Key interactions: The PPM works with key stakeholders in the Product, Capital and Corporate divisions to understand and prioritize the needs of our B2B customers and to get those needs translated into requirements that will allow to build and source new solar panels, batteries or appliances that help our local operating companies achieve their business objectives. Regular interactions within the Product Division occur with the Hardware Development and Supply Chain teams as well as with the Software Delivery squads since our Pulse platform for “next-generation utilities” (NGUs) must be adapted as our hardware product range expands or changes to also include third party services.
About the Role
Defining the vision, strategy and long-term roadmap
- Formulate the Power DC vision and create buy-in both at Group and NGU-level
- Set the commercial objectives and the strategic direction for the product range
- Agree the Power DC roadmap internally with key stakeholders in all divisions
- Support the Capital Division with fundraising activities (grant applications, etc.)
Determining customer demand and market potential
- Understand and represent SHS user needs throughout the product lifecycle
- Analyze the business problems underlying NGU requests (“customer voice”)
- Monitor the market and analyze competition, taking action on product gaps
- Create the business case for new Power DC systems and appliances or updates
Managing product design using human-centered approach
- Prioritize product features and use cases by target segment
- Build prototypes to test new features and evaluate test results
- Work with the Device team to turn prototype results into detailed requirements
- Coordinate with the Supply Chain team to source appliances or components
- Work with SW Product Manager/Owners on adapting Pulse to new products
- Assess integrations of our hardware with third party software (or vice versa)
Planning NGU implementation and commercialization
- Propose competitive pricing and give input on B2B positioning strategies
- Understand and improve business processes for the B2C customer journey
- Support go-to-market planning for new product launches (“product packs”)
- Work with Experience Managers on the pilot brief and rollout across NGUs
- Create and track KPIs to assess commercial success of the product range
Facilitate the Product Board for Power DC
- Submit the P&L to the Product Board and coordinate the overall budget
- Align legal, financial and accounting teams around the product success
- Recommend key strategic decisions to the Executive and review roadmap
- Follow up on action items with the team of Product Associates/Analysts
Qualifications
At least 3-5 years of experience as a commercially driven product manager (preferably in the off-grid energy sector) working closely with Engineering and Supply Chain teams
Demonstrated track record of successfully expanding an existing product range into new geographies and demographies
Excitement for running a cross-functional team and aptitude to communicate remotely
Ability to quickly learn about new business areas, critically think through different use cases, synthesize requirements and present new ideas effectively at all levels of the organization
Good working knowledge of the human-centred design approach
Strong analytical, quantitative, problem-solving and project management skills
Excellent time management and organizational skills, with a strong ability to prioritize
Attention to detail even when working under pressure
Master’s degree in business administration, engineering or other relevant discipline is a plus
Application Process
Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1164?c=bboxx . Qualified candidates will be contacted with information regarding the next steps.
Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.
The deadline for applications is August 24th 2021.
4. HR Generalist
JOIN THE FIGHT AGAINST ENERGY POVERTY!
BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 2,000,000 people having access to Bboxx clean energy in Africa and diversification into clean cooking underway, we have 1,000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.
Title: HR Generalist
Reports to: Head of HR, Africa HQ Office
Location: Kigali -Africa HQ office(KG 7 Avenue, Kigali Heights – Floor 4)
Team Overview: The B2B HR team works in different geographies and continents but as a unified team. The team is responsible for the provision of a full range of HR services to each B2B office location and provides required HR business support to new and existing Bboxx markets (Next Generation Utilities), including, but not limited to; Talent Acquisition, administration of the Employee Lifecycle; maintaining HR records on HRMS(Cornerstone), taking the lead on some ER matters, supporting the company performance and compensation process, accurate and timely payroll input
Role Brief: We are searching for a passionate HR Generalist to carry out a variety of People tasks including, but not limited to supporting the Talent Acquisition Manager on every stage of the recruitment process, lifecycle admin, onboarding and induction for new hires in Kigali office, employee relations and support on HR projects across B2B and B2C entities. The job holder will report to the Head of HR Kigali office (BXAM).
About the Role
Talent acquisition
- Coordinating with hiring managers, local HRMs and Talent Acquisition Manager to identify staffing needs and standard job descriptions.
- Advertising job openings and Sourcing potential candidates through online company career portal, job boards and social platforms.
- Managing hiring processes via Cornerstone Applicant Tracking Systems (ATS).
- Evaluating applications and screening candidates via Cornerstone ATS, calls, as well as facilitating pre-interview assessments.
- Compiling interview questions and conducting in-person or One-way Pre-recorded video call interviews (Spark Hire and or other platforms) with shortlisted candidates.
- Documenting and keep up to date processes and fostering good relationships with potential candidates and past applicants.
- Ensure proper onboarding for new hires in Kigali office and the necessary paperwork is completed promptly and accurately.
- Support actively works toward building a diverse and qualified team to support the organization.
- Be part of the employer branding initiatives together with Senior Talent Acquisition Manager, Marketing team and HRMs.
- Work closely with TA Manager and attend job fairs and recruitment events.
HR Operations & Administration
- Provide excellent administrative support, ensuring all transactions within the employee lifecycle are managed efficiently, effectively and on time.
- Develop standard processes, including letter, processes, FAQ’s to bring standardization and efficiency to HR admin.
- Oversee HR admin (Expat visas applications and /or renewals, employee database, signing of contracts, IT permissions, etc).
- Support in keeping the staff database in HRMS(Cornerstone) up to date by scanning all documents and managing both soft and hard copy staff files.
- Manage Absence management HRMS platform (E-days), creating absence types, providing absence data and driving usage/reporting of absences.
- Deliver accurate and timely outputs ensuring that queries raised via email, systems, phone and face to face are dealt with efficiently and in a timely manner.
- Assisting in the preparation HR data / Management Information on a monthly/quarterly basis together with the Head of HR
- Together with Head of HR, drive Policy audits and recommend amendments to update with the best supporting working policy
- Holding exit interviews with all leavers, liaising with Head of HR on the creation of actionable objectives based on feedback provided.
HR Projects
- Contribute to HR projects and policy development to drive improvements.
- Support in the creation of the BBOXX EVP, to drive retention and desire to make BBOXX an Employer of Choice and a Great Place to Work.
Qualifications
- The necessary drive and commitment to deliver a proactive and appropriate HR support.
- Minimum 2+ years of broad HR generalist experience, including comp/benefits, labour relations, recruitment, and talent management.
- A degree in HR, Business administration, or other related field
- Knowledge of Applicant Tracking Systems (ATSs) is an advantage
- Familiarity with social media, resume databases and professional networks
- Experience in creating awareness of the company brand and establishing professional relationships with candidates.
- Excellent interpersonal and communication skills.
- A French speaker would be an advantage.
- Some experience in managing (or supporting on) employee relations cases.
- Ability to multi-task, prioritize and manage conflicting demands in a busy environment.
- Ability to effectively and appropriately challenge and influence using commercial acumen and good HR knowledge.
- A good working knowledge of IT packages (MS Word, Excel, PowerPoint and Outlook).
- Knowledge and friendly use of an HRMS is an advantage. BBOXX uses Cornerstone on Demand (CSOD)
- Experience working with a diverse team and striving for fairness in hiring all races, genders, and ages.
Application Process
Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1163?c=bboxx . Qualified candidates will be contacted with information regarding the next steps.
Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.
The deadline for applications is August 31st 2021.
5. Account Manager –East and Central Africa
JOIN THE FIGHT AGAINST ENERGY POVERTY!
BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. With over 2,000,000 people having access to Bboxx clean energy in Africa and diversification into clean cooking underway, we have 1,000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.
Title: Account Manager – East and Central Africa
Reports to: Head of Customer Success
Location: Kigali -Africa HQ office(KG 7 Avenue, Kigali Heights – Floor 4)
Role Brief: The overall objective of the Customer Experience & Account manager is to optimize BBOXX’s B2B customer experience to make sure Bboxx’s customers use all the potential of our products and services and are satisfied of the value for money they get.
About the Role
Be the focal point for customer account for all B2B matters. Operates as the point of contact for assigned customers: Kenya, Rwanda, RDC ; Service multiple clients concurrently, often meeting deadlines.
Facilitate Equipment purchases:
- Understand (B2B) customer hardware needs based on target market and expected ARPU ; sell Bboxx hardware solutions when appropriate.
- Gather hardware requirements from customers and coordinate with Supply chain when applicable
- Communicate the process to customers and follow up with finance for payment
- Assess whether the customer may need additional Bboxx products to grow to the next level products and /or diversify (SHS, smartphone, cooking equipments).
Ensure Software adoption and user engagement to improve operations
- Identify training needs within the NGU(Next Generation Utility) which are the local operating partners.
- Help manage the pilot or rollout stages of new Pulse features in the NGU you are managing
- Be 2nd line support in tickets with the Service Desk are blocked
- Lead the audit methodology on the use of the Pulse platform by NGUs and coordinate trainings with Training specialist
- Make sure Bboxx tools are used to unlock potential, improve end-customer experience and increase NGU profitability
- Identify and propose system or process solutions to improve NGU success and satisfaction ; Share recommendations and best practices with NGU users
- Assess whether the customer may need additional Bboxx services to grow to the next level
- software (Pulse basics, advanced, SAP),
- services (Supply chain as a Service, sourcing Services, spark trainings, etc.)
Commercial communications and contractual negotiations (when applicable)
- Pulse invoices & SLAs: Take customer Finance director through Pulse calculations + SLA on a monthly or quarterly basis (depending on invoicing cycle)
- Conduct field visits to assess customer operations and provide recommendations
- Key updates: Own the communication with B2B customers: hardware pricing updates, key communication affecting the business, new product launch (with Product marketing) etc.
- Customer needs: collection of NGU feedbacks and needs through customer voice process. Including setting correct expectations for NGU on what is a ‘good’ idea and what we are realistically going to do. Develop a position on key requests and share recommendations as to how to address key challenges
- Lead contract renewal (when applicable)
Continuous improvement : Initiate and lead projects to improve the B2B customer journey and ensure Bboxx delivers on its promises to customers.
Qualifications
- Master’s degree in business administration, engineering or other relevant discipline
- Prior experience in B2B Account management (in an international context) or consulting with a demonstrated ability to successfully manage and grow B2B customer relationships
- Strategic thinking: ability to understand key drivers to profitability and proactively propose recommendations to improve operations
- Willingness to travel to the target countries on a regular basis (once a quarter at least)
- Excellent communication and presentation skills both in an individual and group setting
- Ability to communicate effectively with customers from entry level to management role.
- Good knowledge of the Microsoft Office suite
- English is required and French is a strong asset for the role
- A cheerful, roll-up-your-sleeves, get-it-done attitude
- Attention to detail and the ability to think in a structured, solution-oriented way
- Ability to manage multiple projects simultaneously in a fast-paced environment
Application Process
Please upload your CV and answer few questions via our online application platform: https://bboxx.csod.com/ux/ats/careersite/4/home/requisition/1159?c=bboxx . Qualified candidates will be contacted with information regarding the next steps.
Applications are reviewed on a rolling basis, so we encourage you to apply ASAP.
The deadline for applications is August 24th 2021.
