Application deadline: July 23, 2021
Location: Kigali, Rwanda, United States
Level: Professional
Type: Full-time
Department: Operations
Reports to: Senior Applications Specialist
RESPONSIBILITIES
- Promote and fulfill the mission and vision of HOPE International.
- System Deployment
- Assist in software releases for Temenos T24 and other associated banking software applications, including participating in development, configuration, and support for new releases, training, and communication to the end users.
- Provide Effective Help Desk Support
- Respond in a timely fashion to the real time support needs of users, resolving problems and minimizing disruption to banking services.
- Utilize ticketing systems and project management systems to track, prioritize, and respond to issues and new developments.
- In collaboration with senior application specialists, provide proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs.
- Learn and support associated core banking integrations and applications including mobile, web-based, and other applications.
- Research software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
- Test fixes and perform post-resolution follow-ups to ensure problem has been adequately resolved.
- Develop help sheets, frequently asked questions lists, and other documentation for internal use and for end users.
- Other Support
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform preventative maintenance and participate in business continuity exercises as needed.
- Act as a backup resource on server, email, and network administration, and other issues as required.
QUALIFICATIONS
- Personal confession of Christian faith and commitment to the mission and vision of HOPE International
- At least 3 years of experience supporting T24 in commercial or microfinance banks
- Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
- Strong analytical and problem-solving skills
- Excellent cross-cultural listening and communication skills
- Experience with Excel and other Microsoft Office Suite products
- Fluent in English
- Proficiency in French preferred
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