e the Visa contract for the United States.
•Monitor contractor performance against defined statement of work.
•Interpret travel-related visa policy for travelers, managers, and TMCs.
•Monitor customer feedback/inquiries ensuring responses are timely and appropriate.
•Ensure UNLP processes are in compliance with United Nations guidelines, including the collection of the UNLPs from WBG staff who leave the organization.
•Actively support the initiatives underway within the Travel and Visa Services Unit.
•Support preferred global hotel program.
•Support preferred global air program, ensuring that TMC is applying discounts correctly and according to policy.
•Support technology initiatives, ensuring that vendors are actively supporting solutions for WBG staff.
•Support data aggregation initiatives, ensuring that vendors are providing data per WBG requirements.
Selection Criteria
•Master’s degree, with 2 years of experience or equivalent combination of education and experience. The equivalent combination of education could be a Bachelors degree with at least 5 years of relevant experience in the corporate travel industry.
•Extensive knowledge of global travel service delivery and the associated operational processes within TMC space (i.e., ACD phone systems, GDS, mobile apps., MIS, financials).
•Strong inter-personal skills, ability to interact effectively with clients and colleagues from various cultural backgrounds.
•Strong customer orientation and ability to deal with sensitive issues with tact, discretion, and diplomacy.
•Strong problem-solving and critical thinking skills.
•High level of personal motivation, eagerness to take new initiatives, and ability to work autonomously with limited supervision.
•Strong organizational skills, meticulous attention to detail, and ability to prioritize and meet multiple deadlines.
•Excellent oral and written communication skills.
WBG Values Competencies:
•Commitment to innovation: learning and adapting to find better ways of doing things.
•Highest personal integrity and sound judgment with demonstrated ability to handle confidential matters in a discreet and respectful manner.
•Respect and compassion for individuals and the WBG, its mission, objectives and values.
•Commitment to diversity, equality and inclusion, and sensitivity to the WBG’s distinctive demographic and cross-cultural context and influences.
•Ability to inspire trust, to build effective work relations with internal clients and colleagues, and to listen patiently and empathetically without forming hasty judgments.
General competencies:
•Initiative – Self motivated to pursue new opportunities to enhance the traveler experience/travel program.
•Flexibility – Demonstrates the ability to adapt plans, tasks and resources to meet objectives and/or work with others.
•Analytical Research and Writing – Able to undertake analytical research on topics requested by others. Shares findings with colleagues and other relevant parties.
•Client Orientation – Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
•Drive for Results – Takes personal ownership and accountability to meet deadlines and achieve agreed- upon results and has the personal organization to do so.
•Teamwork, Collaboration and Inclusion – Collaborates with other team members and colleagues across units and contributes productively to the work and outputs of the team, as well as partners’ or stakeholders’, demonstrating respect for different points of view.
•Growth-mindset and Agile – Proactively action-oriented and outcome-focused. Proposes and implements strategic and practical adjustments to ensure optimal client service and maximum impact
•Knowledge, Learning and Communication – Actively seeks the knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear, accurate and organized manner with exceptional attention to detail.
•Business Judgment and Analytical Decision Making – Analyzes facts and data to support sound, logical decisions regarding own and others’ work.
| Closing Date: | 4/30/2021 |
Language Proficiency: English is Essential
