Imyanya 5 y`akazi muri DSPA (R) Ltd : Deadline:15-01-2021

1. (X4) Waiters

Gulf Hotel is recruiting a professional waiters/waitress to serve its clients in this busy hotel.

Location: Kigali

Key Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g., about beverages and food portions, ingredients, or potential food allergies)
• Prepare tables by setting up linens, silverware, and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips, or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with bar and restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g., parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Skills, Experience & Educational Requirements

You will be the right fit if you have:

• At least Advanced (A2) Diploma in Hospitality Management from a reputable college or university in Rwanda is a requirement
• Professional Certificate in food safety training is an added advantage
• Fluency in English with a good knowledge of French and Swahili is essential
• Proven 2 Years work experience as a Waiter or Waitress in a hotel, bar, or restaurant
• Hands-on experience with cash register and ordering information system (e.g., Revel POS or Toast POS)
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multi-tasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts

Interested candidates may submit their application letters, CVs, notarised Degree/Diplomas and professional certificate, and certificate of good completion of work/job with two referees from the industry. Submission should be sent to recruitment@dspa.rw not later than 15^th January 2021

2. Food and Beverage Manager

Overview  

Gulf Hotel is recruiting a professional Food & Beverage Manager to manage the Food & Beverage operations of this busy Hotel. The successful candidate will be dynamic, fit the culture of the hotel, and be a hands-on operator with strong guest relations as well as a sound International knowledge of Food & Beverage standards and controls. He/she will take full responsibility for the Food & Beverage Department, adhering to company policies and procedures at all times.

Ensure a courteous and efficient level of service is provided to the Guests while running a smooth Food & Beverage operation. Previous experience in Food & Beverage operations as a Food & Beverage Manager is a requirement.

Key Responsibilities:

 As Food & Beverage Manager you will be responsible for:

• effective operations of the Restaurant and a Bar,
• responsible for facilitating meeting, conferences and events at our restaurant
• responsible for kitchen provision and controlling effectively,
• enforce company standards in maintain food and beverage cost
• responsible for improvement and maintaining of sales, inventories, and budgets,
• ensure health, hygiene and safety are effectively maintained
• ensure that customer complaints are properly handled and effectively eliminated
• coordinate all food and beverage operations

Skills, Experience & Educational Requirements

Education:

• A diploma from a reputable international Catering college or Hotel School is required but not essential.
• Hospitality related Degree or Diploma in Hospitality Management is required but not essential, and a Bachelor’s degree is an advantage.

Experience:

• A minimum of 5 years work experience in Food & Beverage management is required.
• Experience in running large scale multi-outlet venues.
• Good financial acumen.
• Advanced problem-solving skills & the ability to think on their feet.
• The ability to effectively communicate to colleagues across all levels within the business.
• Outstanding food & beverage knowledge.
• Excellent personal presentation.

 Languages:

• Must possess excellent working knowledge of English language (both verbal and written) to facilitate the business communication process. fluency in a second language is an advantage. •

Grooming:

• Applicant must maintain a neat, clean, and well-groomed appearance as per required standard

Duties & Responsibilities:

• Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various food and beverage departments, such as restaurants, bar, kitchen etc.
• Control, supervision, and adherence of Bar and restaurant practices from all staff within the Bar and restaurant
• Develop, implement, and monitor schedules for the operation of all restaurant and bar to achieve a profitable result.
• Participate with the executive chef and catering managers in the creation of attractive and merchandising menus designed to attract a predetermined customer market.
• Implement effective control of food, beverage, and labour costs
• Regularly review and evaluate the degree of customer acceptance of the individual restaurant service.
• Recommend to management new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market, or a change in the competitive environment.
• Develop operating tools necessary and incidental to modern management principles, i.e., budgeting, forecasting purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
• Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department.
• Plan and administer a training and development program within the department which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development.

 Specific Job Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Financial:

To continuously seek ways to assist the Outlet management maximizes their revenues and profits

To provide ideas and suggestions to improve sales

Operational:

• Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments such as bar and restaurant
• To handle customers and employee inquiries in a courteous and efficient manner and solve complaints or problems personally, assure follow up with customers and report to Bar and restaurant general Manager
• To personally and frequently verify that customers in bar and restaurant are receiving the best possible service
• To maintain the bar and restaurant key customers database and to follow up with upcoming birthdays, anniversaries, etc.

Specifically, in Food and beverages:

• To be fully aware and keep abreast of the latest trends in local beverage market and to develop Beverage range for the bar and restaurant
• To frequently verify that offers are prepared and served according to recipe
• To develop marketing and communication plan for various Food and Beverage promotions within the hotel
• To prepare a calendar of Food and Beverages events/ activities.
• To ensure that the Bar and restaurant staff projects a warm, professional and welcome image
• To assist in the building of an efficient team of employees through Multi Skilling, Multi-Tasking, and flexible scheduling and by taking an active interest in their welfare, safety, and development
• To ensure that all employees provide a courteous and professional service at all times
• To ensure that all employees have a complete understanding of and adhere to the Bar and restaurant’s Rules & Regulations and adhere to the bar and restaurant’s policy relating to Fire, Hygiene, Health and Safety
• To maintain a good rapport and working relationship with all staff
• To monitor service of food and beverage standards
• To project at all times a positive and motivated attitude and exercise self-control
• To maintain a high standard of personal appearance and hygiene at all times
• To project at all times a positive and motivated attitude and exercise self-control
• To respond to any changes in the Food & Beverage Department function as dictated by the industry and the company.

Interested candidates may submit their application letters, CVs, notarised Degree/Diplomas and professional certificate, and certificate of good completion of work/job with two referees from the industry. Submission should be sent to recruitment@dspa.rw not later than 15^th January 2021.