Job description
• Promoting public knowledge, awareness and understanding of the obligations, rights and remedies under the competition and consumer protection law and the duties, functions and activities of the Authority;
• Promoting the creation of consumer bodies and the establishment of good and proper standards and rules to be followed by such bodies in protecting competition and consumer welfare;
• Lead the formulation of guidelines, technical regulations and procedures related to Consumer Rights Compliance
• Carrying out inquiries, studies and research into matters relating to consumer complaints and the protection of the interests of consumers;
• Investigating policies, procedures and programmes of regulatory authorities so as to assess their effects on consumer rights and consumer welfare and publicize the results of such studies;
• Lead the activities of risk assessments in Consumer Rights Compliance and report on appropriate measures meant to mitigate risks
• Liaising with other regulatory and public bodies in all matters relating to consumer right;
• Participating in deliberations and proceedings of government, government commissions, regulatory authorities and other bodies in relation to competition and consumer welfare;
• Advise and assist the management in handling and responding to complaints, inquiries and notifications related to Consumer right and recommend the necessary improvements within RICA system.
• Undertake other responsibilities determined by hierarchical supervisors
Job profile
Masters degree in Competition Law, Commercial Law, economic Law, Trade Law, Business Law, Economics, management, development studies, business administration with 1 year of relevant working experience or Bachelor’s degree in Law, Management, Economics, development studies, business administration with 3 years of relevant working experience. Key technical skills and knowledge required:
• Knowledge of consumer rights
• Knowledge of monitoring and evaluation concepts, systems and tools
• Knowledge to conduct monitoring exercises
• Excellent report writing skills
• Skills in preparation of project briefs
• Computer skills
• Organizational skills
• Communication skills
• High analytical and complex problem solving skills
• Teamwork skills
• Time management skills
• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage.
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