Customer Services Call Centre Assistant
ARC Power provides Affordable, Reliable and Clean solar electricity to communities in Rwanda. We design, develop and install off-grid AC power generation and distribution systems (ARCs) that become the hub of the community and empower families and small businesses to thrive.
Job Category: Electricity provision
Job Subcategory: Customer Services
Job Description
The Customer Service Call Centre Assistant is responsible for:
The Customer Service Call Centre Assistant works as part of a team of other CSCCA’s to provide 24/7/365 call operations for ARC Power’s customers. This will include:
- Monitoring customer service lines for customer complaints and customer top up requests.
- Administering the Customer Issue Log to ensure timely response to customer issues.
- Liaising with internal support teams to ensure timely resolution of technical issues affecting customers.
- Logging of Customer Upgrade Requests and notifying these to the technical teams.
The Customer Service Team’s main role is to ensure ARC Power has happy customers continuously using our power. This is facilitated through regular customer interaction and support and by providing timely responses to their requests. The CSCCA role is crucial in achieving this.
Essential qualifications, skills, and experience
- Excellent spoken and written English.
- Excellent spoken and written Kinyarwandan.
- High level of competency in Microsoft Office.
- Displays good organisational and time management skills.
- Ability and willingness to work independently and on a shift basis.
Desirable qualifications, skills, and experience
- Previous experience working in a customer facing call centre.
- Application deadline – 12 November 2020 (available for interview 13 November 2020)
- Grade: T4 (salary expectation RWF 150, 000 – RWF 325, 000)
Type of Position: Full time commitment of 4 consecutive shifts out of every eight days, working 12 hours on then 12 hours off alternating between day and night shifts from 7-7.
Location: The position is based in Nyamata, Rwanda. It is expected that the CSCCA will be always based in the office while on shift, including on nights, weekends and public holidays.
Starting monthly salary: RWF 250,000 (gross)
Start date: 16 November 2020
Other benefits and conditions of employment:
- Training in multiple online programmes including bespoke databases, google suite, and GIS programmes.
- Experience working for an International Company.
- Possible potential for career growth as the company grows.
How to apply
Please submit a motivation letter and CV to
hr@arcpower.co
All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
Reference checking and security clearances will be conducted on successful candidates.
Only successful candidates will be contacted.
