9 Applications(CBS & DCMT) Support Specialist at MINECOFIN:(Deadline:05-08-2022)

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1551

Job Description

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact, information, and nature of problem or issue.
• Excellent communication and interpersonal skills, build rapport and elicit problem details from help desk customers.
• Multi-tasking – Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Test fixes to ensure problem has been adequately resolved, perform post-resolution follow-ups to help requests.
• Ability to absorb and retain information quickly, proven analytical and problem-solving abilities.


Minimum Qualifications

  • Bachelor’s Degree in Economics

    5 Years of relevant experience

  • Master’s in Finance

    3 Years of relevant experience

  • Master’s in Economics

    3 Years of relevant experience

  • Bachelor’s Degree in Accounting

    5 Years of relevant experience

  • Master’s Degree in Accounting

    3 Years of relevant experience

  • Bachelor’s Degree in Finance

    5 Years of relevant experience

  • Bachelor’s Degree in Information Management Sciences

    5 Years of relevant experience

  • Master’s Degree in Information Management Sciences

    3 Years of relevant experience

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning












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