7 Job Positions of Warden Guide at Rwanda cultural heritage academy (RCHA) :Deadline: Feb 23, 2026

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Job responsibilities

1. Receive and guide museum visitors. • Lead individuals and/or groups through the museum, describing objects and arts craft in the museum’s gallery. • Monitor individual or/and group’s activities while visiting the museum and its surroundings to ensure every visitor complies with the museum’s related regulations. • Answer visitors’ questions and keep the tour organized, efficient, and safe both inside and outside of the museum. • Assist the visitors to understand the museums concept. • Deliver first-aid or emergency services to visitors when required. 2. Assume the continuity of the exhibitions organized by the museum and consequently prepare reports. • Distribute brochures, flayers, and show audiovisual presentations related to each museum exhibition if available. • Monitor the status of arts crafts, and materials present in the museums which are used in exhibition such as audio-visual materials, and then report observation to responsible units if deemed necessary. • Report the visitors’ feedback or/and observation related to a certain exhibition to the museum management unity. 3. Build and operate a data bank of comments and suggestions from visitors to improve the quality of the museum exhibitions. • Collect and register visitors’ feedback and comments for future products and services development or improvement. • Assist in analysis process of all suggestions and comments from the visitors. NB : Successful candidates should be ready for deployment to any museum during the course of the contract towards a better service delivery




Qualifications

    • Bachelor’s Degree in Economics

      0 Year of relevant experience


    • Bachelor’s Degree in Public Administration

      0 Year of relevant experience


    • Bachelor’s Degree in Sociology

      0 Year of relevant experience


    • Bachelor’s Degree in Development Studies

      0 Year of relevant experience


    • Bachelor’s Degree in History

      0 Year of relevant experience


    • Bachelor’s Degree in Education

      0 Year of relevant experience


    • Bachelor’s Degree in Anthropology

      0 Year of relevant experience


    • Degree in International Relations

      0 Year of relevant experience


    • Bachelor’s Degree in Environmental Sciences

      0 Year of relevant experience


    • Bachelor’s Degree in Natural Sciences

      0 Year of relevant experience


    • Bachelor’s Degree in Business Administration

      0 Year of relevant experience


    • Bachelor’s Degree in History with Education

      0 Year of relevant experience


    • Bachelor’s Degree in Cultural Heritage Management

      0 Year of relevant experience


    • Bachelor’s Degree in Customer Relations

      0 Year of relevant experience


    • Bachelor’s Degree in Translation and Interpretation

      0 Year of relevant experience


    • Bachelor’s Degree in Museology

      0 Year of relevant experience


    • Bachelor’s Degree in Heritage Studies

      0 Year of relevant experience


    • Bachelor’s Degree in Socio-Linguistics

      0 Year of relevant experience


    • Bachelor’s Degree in History of Arts

      0 Year of relevant experience


    • Modern Foreign Languages

      0 Year of relevant experience


    • Bachelor’s Degree in Conservation Biology

      0 Year of relevant experience


    • Bachelor’s degree in Tourism Studies

      0 Year of relevant experience


    • Bachelor’s degree in Tourism and Hospitality

      0 Year of relevant experience


  • Bachelor’s degree in Travel and Tourism Management

    0 Year of relevant experience




Required competencies and key technical skills

    • Integrity

    • Strong critical thinking skills and excellent problem solving skills

    • Inclusiveness

    • Accountability

    • Communication

    • Teamwork

    • Client/citizen focus

    • Professionalism

    • Commitment to continuous learning

    • Creative, proactive, customer focused, solutions led and results-oriented

    • Knowledge of Rwandan culture

    • Strong organizational, communication and managerial skills with high attention to detail;

    • Strong verbal and written communication skills as well as good customer care skills;

    • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

    • Excellent written and verbal communication skills including the ability to prepare detailed technical plans, reports and presentations

    • Strong written and verbal communication skills with ability to prepare and deliver effective and professional presentations, briefs, reports, etc.

    • Demonstrated good interpersonal communication skills;

    • Experience in working with multi-national and multi-cultural work environments;

    • Demonstrated ability to work well in an inter-cultural environment;

    • Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;

    • Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;

    • Ability to establish and maintain effective working relations with people of different national and cultural backgrounds

    • Ability to understand multiculture environment

    • Ability to really listen to customers

    • Customer services skills

    • Knowledge of Rwandan History, Ethics and Values;

  • Ability to communicate with people outside the organisation, representing the organisation to customers, the public, government, and other external sources

Psychometric Languages

    • English

  • Français




Psychometric Domains

    • Problem solving

      Competence / Skills


    • Decision making

      Competence / Skills


    • Analytical skills

      Competence / Skills


    • Attention and concentration

      Behavior and attitude


    • Behavioral observations

      Behavior and attitude


    • Conceptual capacity

      Aptitude


    • Active Listening

      Communication skills


  • Adaptability and Flexibility

    Communication skills

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