6Job positions of customer care officers at neuro psychiatric teaching hospital caraes ndera (NDERA HOSPITAL) Under Statute :Deadline: Oct 3, 2024

Job responsibilities

– Retrieve all patient records in advance of the booked appointment – Make sure that appointments are noted either in the appointment book or on a data base if used – Ensure that the hospital is opened at the appropriate time directed by the doctor and supervise cleaning to create a clean and healthy environment – Give appointments to patients who want to see the doctor and inform the doctor of their arrival – Maintain a constant contact with patients, receptionist and clinical staff to ensure smooth flow through the department and to be able to warn the patient if there are anticipated delays

– Ensure the data base of complaints is maintained in order to identify congestion or other problems so that these issues can be addressed – Make awareness of the hospital functioning, service offered, specialist doctors and their availability, pharmacy policy and procedures – Provide the awareness of the policies and procedures governing inpatient, outpatient and emergency medical services – Ensure that the results of all waiting times surveys are analyzed and reported to the hospital management – Ensure that wheel chairs are available, cleaned and the footrests are in place – Adhere to all health and safety policies and procedures

– Comply with infection prevention and control policies and procedures maintained – Ensure that directions for patients are adequate, clear and maintained – Collaborate in patient and personnel fire and emergency evacuations practice on quarterly basis – Monitor all exists for obstacles, boxes and vehicles blocking the free flow of people exiting that area – Inform patients when test results have been confirmed – Make sure filing are completed daily

• • 1

    Bachelor’s Degree in International Relations

    0 Year of relevant experience

• • 2

    Bachelor’s Degree in Communication

    0 Year of relevant experience

• • 3

    Bachelor’s Degree in Public Relations

    0 Year of relevant experience

• • 4

    Bachelor’s Degree in Office Management

    0 Year of relevant experience

• • 5

    Bachelor’s Degree in Social Work

    0 Year of relevant experience

• • 6

    Bachelor’s Degree in Public Health

    0 Year of relevant experience

• • 7

    Bachelor’s Degree in Customer Relations

    0 Year of relevant experience

• 8

  Bachelor’s Degree in Hospitality Management

  0 Year of relevant experience
  
  
  

Required competencies and key technical skills

• • 1
    Strong critical thinking skills and excellent problem solving skills.

• • 2
    Communication

• • 3
    Resource management skills

• • 4
    Decision making skills

• • 5
    Time management skills

• • 6
    Risk management skills

• • 7
    Results oriented

• • 8
    Digital literacy skills

• • 9
    Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.

• • 10
    Excellent customer care skills

• • 11
    Knowledge of customer service practices

• 12
  Strong analytical skills and leadership skills

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