Job Purpose
The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.
Main Responsibilities
- Grow number of SME accounts and cross-sell digital products
- Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.
- Resolve customer’s enquiries and complaints to improve CES and NPS and per target.
- Process Personal Credit Applications within stipulated T.A.T
- Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR)
- Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance.
- Check the Authenticity of application documents and personal customers information in the bank systems (CBS, CQ, Cregora, ……etc) to Ensure KYC and A.M.L
- Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio.
- Cultivate relationships with other departments and stakeholders to obtain and provide support customers.
- Ensure all customers feel understood, informed, and confident in the bank and products/services offered.
Educational qualifications and work experience:
- Bachelor’s degree in Business related field.
- Possession of Professional Qualifications in Banking is an added Advantages.
- Minimum Three (3) years of experience
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