4 Job Positions of Receptionist at national identification agency (NIDA) : Deadline: Feb 25, 2025

By
B. Claire
-
0
2236

Job responsibilities

1. Ensuring timely guidance of NIDA visitors:  Guide visitors efficiently to their intended destinations;  Deliver exceptional customer service and support;  Manage visitor access through secure badge issuance while maintaining vigilant observation of premises security. 2. Providing comprehensive orientation and guidance to all visitors/customers  Maintain clear and professional communication with all visitors/customers;  Address visitor and customer enquiries promptly and accurately;  Document and track customer feedback through systematic record-keeping;  Ensure feedback collection points are properly maintained across all NIDA locations;  Process all customer feedback and enquiries through appropriate supervisory channels for analysis and response;  Efficiently manage incoming NIDA courrier and route to relevant departments 3. Ensure that NIDA‘s lobby remains organized at all times  Follow up with relevant units to ensure all necessary information and support are provided to keep the reception areas updated.




Qualifications

    • 1

      Advanced Diploma in Office Management

      0 Year of relevant experience

    • 2

      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 3

      Bachelor’s Degree in Office Management

      0 Year of relevant experience

    • 4

      Advanced Diploma in Communication

      0 Year of relevant experience

    • 5

      Advanced Diploma in Public Relations

      0 Year of relevant experience

    • 6

      Advanced Diploma in Marketing

      0 Year of relevant experience

    • 7

      Advanced Diploma in Customer Relations

      0 Year of relevant experience

    • 8

      Advanced Diploma in Linguistics and Literature

      0 Year of relevant experience

    • 9

      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

    • 10

      Bachelor’s degree in Marketing

      0 Year of relevant experience

    • 11

      Bachelor’s degree in Public Relations

      0 Year of relevant experience

    • 12

      Bachelor’s degree in Linguistics and Literature

      0 Year of relevant experience

    • 13

      Bachelor’s Degree in Translation and Interpretation Studies

      0 Year of relevant experience

    • 14

      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience

    • 15

      Advanced Diploma( A1) in Translation or Interpretation

      0 Year of relevant experience

  • 16

    Advanced Diploma in Hospitality Management

    0 Year of relevant experience


Required competencies and key technical skills

    • 1
      Resource management skills
    • 2
      Problem solving skills
    • 3
      Decision making skills
    • 4
      Time management skills
    • 5
      Risk management skills
    • 6
      Results oriented
    • 7
      Digital literacy skills
    • 8
      Knowledge of customer service practices
    • 9
      Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage
  • 10
    Analytical skills;

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