4 Job Positions of IT help desk officer at RISA : Deadline: Aug 21, 2025

By
B. Claire
-
0
658

Job responsibilities

– Perform timely curative and preventive maintenance of ICT equipment; – Technical support services for ICT Infrastructure such as desktops and mobile clients, servers, operating systems, storage in the courts; – Train the end users on the use of up-to-date IT tools and facilities; – Train the court users on proper use of ICT equipment and applications and oversee the use of applications in the court; – Work together with other ICT staff especially on networking and systems administration to ensure the smooth running of court IT work related; – Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both proactive and reactive action when required.




Qualifications

    • Advanced diploma in Software Engineering

      0 Year of relevant experience

    • Advanced diploma in Computer Science

      0 Year of relevant experience

    • Advanced diploma in Computer Engineering

      0 Year of relevant experience

    • Advanced diploma in Information and Communication Technology

      0 Year of relevant experience

    • Advanced diploma in Electronics and Telecommunication Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Software Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Science

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Information and Communication Technology

      0 Year of relevant experience

    • Bachelor’s Degree in Electronics and Telecommunication Engineering

      0 Year of relevant experience

    • Advanced Diploma in Information Management System

      0 Year of relevant experience

  • Bachelor’s degree in Information Management system

    0 Year of relevant experience



Required competencies and key technical skills

    • Resource management skills
    • Problem solving skills
    • Decision making skills
    • Time management skills
    • Risk management skills
    • Results oriented
    • Digital literacy skills
    • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
    • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
    • Ability to convert high-level customer needs into a technical development strategy
    • Ability to manage and troubleshoot TCP / IP networking issues
    • Ability to repair PCs and other hardware equipment
    • Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
    • Experience in Desktop Support, Network Administration, System Administration
    • Analytical skills;
  • Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage



Psychometric Languages

    • English
  • Français

Psychometric Domains

    • Critical thinking

      Competence / Skills

    • Problem solving

      Competence / Skills

    • Decision making

      Competence / Skills

    • Analytical skills

      Competence / Skills

    • Time management

      Competence / Skills

    • Knowledge/Awareness

      Behavior and attitude

    • Behavioral observations

      Behavior and attitude

    • Patience

      Behavior and attitude

    • Time for reaction

      Behavior and attitude

    • Clear and Effective Communication

      Communication skills








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