1.Hospitality Assistant
Hospitality Assistant
University of Global Health Equity (UGHE) Butaro, Rwanda
Job Title: Hospitality Assistant
Reports to: Hospitality Coordinator
Location: Butaro, Rwanda
Position Overview
This position is responsible for assisting in day-to-day campus hospitality on all items related to accommodation, cleaning, operations, special events, program logistical support, welcoming visitors and new residents, and more. Reporting to the Hospitality Coordinator, the Hospitality Assistant is required to live on the Butaro campus full time including some weekends as needed.
Responsibilities
- Support in liaising between UGHE operations team, the outsourced cleaning firm as well as campus residents when it comes to all campus hospitality needs;
- Assist in coordinating the Butaro Campus housing assignment schedule for all staff, faculty, visiting faculty, visitors and programs, quarantine units, in coordination with both the operations and academic program teams.
- Working with the operations team to maintain all housing items and equipment.
- Assist the Hospitality Coordinator in improving the full campus housing cleaning schedule in liaison with the outsourced cleaning firm supervisor and the Campus Operations Manager;
- Conduct regular checks to ensure that all rooms and units are fully prepared at least 24 hours in advance of the resident’s arrival;
- Partake in-unit inspections with the student services and facilities team to ensure all housing is being maintained accordingly by UGHE and its residents;
- Provide administrative and oversight support in cleaning checklist distribution for each housing unit and academic/admin building (ie cleaning checklist, supply checklist, maintenance checklist, etc.)
- Follow up with the Campus Operations team in carrying out specific operations duties as needed (i.e. if a resident informs you that they have no hot water, work with the plumber to ensure it is fixed efficiently and then inform the resident once it is complete.)
- Assist in the recording of a daily track record of all accommodation requests, complaints, actions taken and so on coming in to the hospitality team;
- Support in monitoring all logged accommodation issues over time and suggest ways for improvement during weekly meetings with the Hospitality Coordinator;
- Assist in liaising with the dining firm manager on a daily basis to ensure outsourced staff are performing adequately and work schedules are harmonious – provide training and mentorship when they are not meeting expectations;
- Support in the planning and coordination of special events, academic program needs, etc.;
- Collaborate with the Hospitality Coordinator to continually develop and improve Campus accommodation services systems to better meet the needs of the residents;
- Support in the development of a detailed technical Hospitality Manual and accompanying Standard Operating Procedures (SOPs) laying out how all accommodation and hospitality related functions are to operate on the campus (ie responding to resident needs in the housing, quarantine units, etc.);
- Work closely with the Facilities team to conduct testing the functionality of the equipment installed in accommodation facilities to ensure they are in good working order after handover from the construction firm but before campus occupancy (i.e. ensuring doors and windows open correctly, water pressure is sufficient, etc.);
- As UGHE brings new housing and buildings online, oversee the increasing of contracted services as well as advise on procurement requirements;
- Fill in for general administrative needs on campus such as printing, mail receipt, and delivery, scheduling, program support, office supply ordering, and distribution, etc.
Operations, Procurement & Logistics
- Support with campus operations tasks as needed;
- Help to ensure all Campus accommodations are fully stocked with the baseline items provided by UGHE;
- Be proactive to minimize stock outs and waste on campus;
- Assist with the procurement needs and installations of all furniture, fixtures, and equipment throughout all the housing units as well as new housing as they are built;
- Assist with the recording, tracking, and delivery of procurement needs for all cleaning and unit supplies
Community Relations
Support community relations efforts by acting as another friendly face of UGHE welcoming guests and community members as needed, attending community events, striving to build and maintain excellent relationships with our neighbors in the cell, sector, and district;
Qualifications
- Minimum 2-3 years work experience in hospitality or other related fields.
- Experience coordinating hospitality/administration in a university, NGO, or hotel industry setting.
- Knowledge and experience in higher education or global health is mandatory; knowledge and experience in both is desired.
- Excellent communication and writing skills; ability to articulate UGHE’s and PIH’s mission and program objectives persuasively.
- Ability to serve as an external representative to government officials, UGHE partners, and donors.
- Ability to live in Butaro full-time required (including weekends as needed).
- English and Kinyarwanda proficiency required; French knowledge preferred.
- Excellent organizational skills; ability to manage complex and dynamic projects from creation to completion, plan and prioritize multiple projects, and coordinate teams to meet deadlines.
- Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and organizations.
- Demonstrated poise, tact, integrity, and professionalism.
- Interest in social justice is strongly desirable.
- Bachelor’s degree required.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2FoyYNgfwj
The deadline: 3rd October 2021
2.Campus Gardener
Campus Gardener
University of Global Health Equity (UGHE) Butaro, Rwanda
Job title: Campus Gardener
Report to: Head Gardener
Business/Department: Infrastructure Department
Contract type: Permanent
Location: Burera District
Description
University of Global Health Equity (UGHE) is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all. UGHE is pioneering a new way of training leaders who will emerge ready to develop health care services and systems that connect neglected communities with essential and life-saving attention. UGHE has established in 2014 thanks to a visionary partnership of the Cummings Foundation, the Bill & Melinda Gates Foundation, Partners in Health, and the Rwandan Government.
Position overview
Reporting to the Head Gardener, the candidate will be responsible for maintaining the campus garden by planning it and supervising the campus gardening team. The individual will be based at UGHE Butaro campus but will work at other UGHE sites/campus-based on needs. The candidate must demonstrate a sound knowledge of all plumbing works and demonstrate an ability to work on their own initiative. We are looking for a hands-on, skilled, enthusiastic, innovative, and dynamic gardener who will effectively and efficiently take care of the whole campus garden.
- Main duties
Working as part of the Facilities Maintenance Team, as the campus gardener, you will be responsible for:
- Planning the campus garden.
- Advising different types of plants needed in different garden areas.
- Supervising gardeners in their daily work.
- Conducting garden boosting projects by planning them and implementing them.
- Ensuring that all campus gardens are in good condition.
- Plan tree planting at campus and maintain them regularly.
- Recommend changes or upgrades to campus gardens.
- Producing a list of all needed plants and trees for the campus garden maintenance.
- Producing reports of the activities done.
- Work hand to hand with the head gardener and assist him in work planning.
- Provide support to all garden maintenance and upgrade initiatives
- Conduct any other duties assigned to him/her by his line manager.
2. Job Specification and requirements
Technical Competencies
Essential
- Demonstrate previous knowledge & experience in garden maintenance work.
- Holding a gardening TVET certificate or equivalent.
- At least 5 years of work experience.
- Demonstrate a thorough knowledge of different tree species with their specifications.
- Being able to use hand tools and conduct gardening tasks by himself.
- Being able to take instructions and offer advice when needed.
- Demonstrate communication skills.
- Have basic computer knowledge; ie., emails, Microsoft Words, Excel,..
- Able to speak English and Speaking French will be an added value, in addition to these mentioned earlier.
Desirable
- Formally trained in gardening.
- Previously worked in a campus or any other multi-user environment.
- Experience in garden project work.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2FohVNgfwZ
The deadline: 3rd October 2021
3.Plumber
Plumber
University of Global Health Equity (UGHE) Butaro, Rwanda
Job title: Plumber
Report to: Facilities Manager
Business/Department: Infrastructure Department
Contract type: Permanent
Location: Burera District
Description
University of Global Health Equity (UGHE) is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change-makers who strive to deliver more equitable, quality health services for all. UGHE is pioneering a new way of training leaders who will emerge ready to develop health care services and systems that connect neglected communities with essential and life-saving attention. UGHE has established in 2014 thanks to a visionary partnership of the Cummings Foundation, the Bill & Melinda Gates Foundation, Partners in Health, and the Rwandan Government.
Position overview
Reporting to the Campus Plumber, the candidate will be responsible for undertaking various plumbing maintenance tasks and occasional new installation works in order to achieve a high level of service delivery. The individual will be based at UGHE Butaro campus but will work at other UGHE sites/campus-based on needs. The candidate must demonstrate a sound knowledge of all plumbing building services and demonstrate ability to work on own initiative. We are looking for a hands-on, skilled, enthusiastic, innovative, dynamic plumber who will drive and sustain our plumbing systems.
- Main duties
Working as part of the Facilities Maintenance Team, as one of the Multi-Skilled plumber, you will be responsible for:
- Maintaining high-quality plumbing installations, repairs, and maintenance of the campus buildings.
- Playing a key role in planning and completing a range of planned maintenance works associated with plumbing encompassing leakages repairs, taps, showerhead, sinks, toilet installation, and repairs, STP maintenance works, water tanks installation and repair, sewage drainage preventive maintenance, grease trap maintenance, rainwater drainage.
- Completing proactive inspections and any required remedial repairs and monitoring and managing equipment operation via UGHE facilities maintenance systems; BIM 360 Ops.
- Conducting preventive maintenance and repairs on plumbing equipment.
- Conducting preventive maintenance and repairs on laundry machines.
- Support installations, analysis, and acceptance of new plumbing equipment.
- Facilitate to ensure tools attain all plumbing safety requirements.
- Conducting all plumbing maintenance and repairs of the campus.
- Recommend changes or upgrades to plumbing systems to increase productivity and functionality.
- Producing a maintenance material list with and recommending their required specifications and vendors.
- Producing reports of the maintenance activities done.
- Work hand to hand with the campus plumber and assist him in work planning.
- Ensuring regular availability of water on campus.
- Conduct any other duties assigned to him/her by his line manager.
2. Job Specification and requirements
Technical Competencies
Essential
- Demonstrate previous knowledge & experience in a plumbing Maintenance role maintenance services.
- Holding a Plumbing TVET or Diploma certificate or equivalent.
- At least 5 years of work experience.
- Demonstrate a thorough knowledge of building services.
- Being able to use hand tools and complete any plumbing maintenance task by himself.
- Sound administration skills with an understanding of the importance of paperwork and the accuracy and timeliness of submission of same.
- Being able to take instructions and offer advice when needed.
- Demonstrate strong communication skills.
- Have computer knowledge; ie., emails, Microsoft Words, Excel,..
- Able to speak English and Speaking French in addition to these, will be an added value.
Desirable
- Formally trained in plumbing works.
- Previously worked in a campus or any other multi-user environment.
- Experience in attending to requests from different customers.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2FofUMgfwV
The deadline: 3rd October 2021
4.Electro-Mechanical & Solar Engineer
Electro-Mechanical & Solar Engineer
University of Global Health Equity (UGHE) Butaro, Rwanda
Job Title: Electro-Mechanical & Solar Engineer
Report to: Director of Infrastructure
Department: Infrastructure Department
Contract type: Permanent
Location: Butaro_Burera District
Description
University of Global Health Equity (UGHE) is on a mission to radically change the way health care is delivered around the world. UGHE is a new university based in Rwanda that is building the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all. UGHE is pioneering a new way of training leaders who will emerge ready to develop health care services and systems that connect neglected communities with essential and life-saving attention. UGHE has established in 2014 thanks to a visionary partnership of the Cummings Foundation, the Bill & Melinda Gates Foundation, Partners in Health, and the Rwandan Government.
1. Position Overview
Reporting to the Director of Infrastructure, the Electromechanical Engineer is responsible for the planning and hands-on maintenance of all UGHE electro mechanical systems across all UGHE facilities. He is charged with the day-to-day maintenance of all main electrical and mechanical rooms and energy source stations including but not limited to; Main Electrical rooms, mechanical rooms, backup generators, solar power plants, fire fighting system, major kitchen equipment. The engineer will also be charged with the planning and advising of UGHE’s new infrastructure projects on matters related to electro-mechanical installations and systems. The Electro-Mechanical Engineer will be responsible for undertaking various electrical and mechanical maintenance tasks and occasional new installation work in order to achieve a high level of service delivery. The individual will be based at Butaro campus but will work at other UGHE sites/campus based on needs. We are looking for an enthusiastic, innovative, and highly skilled Electro-Mechanical Maintenance Engineer who will drive and sustain our energy systems and sources.
2. Main areas of focus
Facilities Maintenance
- Maintaining all UGHE core electrical and mechanical installations and systems including but not limited to; all main electrical rooms and distribution boards, backup generators, solar power plants, mechanical rooms, and thunderstorm arrestor systems to better standards,
- Develop a maintenance plan for all UGHE electrical and mechanical systems and installations
- Keep up to date maintenance records of all UGHE electrical and mechanical systems and installations through UGHE facilities maintenance system BIM 360 Ops
- Develop an annual procurement plan for all maintenance spared parts required to maintain all UGHE electrical and mechanical systems and installations.
- Play a key role in UGHE mission of transforming all its infrastructure into green star compliance campuses
- Conduct regular preventative maintenance inspections at all UGHE electrical and mechanical installations and systems
- Provide all necessary maintenance reports for all UGHE electrical and mechanical installations and systems through BIM 360 Ops
- Respond to any emergency incidents related to electrical and mechanical installations and systems at all UGHE infrastructures.
- Monitor consumption of all UGHE energy consumptions and guide on best practices for energy consumption
- Conducting preventive maintenance and repairs on all laundry machines.
- Conducting preventive maintenance and repairs on all core kitchen equipment.
- Manage installations of all new core UGHE equipment that are electricity enabled
- Facilitate to ensure tools attain all electro and mechanical safety requirements.
- Advise on the electro mechanical system upgrades necessary to increase productivity, functionality, and efficiency
- Provide UGHE electrical load calculation reports needed to guide infrastructure upgrades and expansion
- Develop policies, manuals, standard operating procedures (SOPs), and tools to guide maintenance of all UGHE electro-mechanical systems and installations
- Manage a team; composed of UGHE staff and contractors, involved in the day-to-day maintenance of all UGHE electrical and mechanical systems.
Planning and implementation of new Infrastructure
- Advise on all electrical and mechanical systems and installations for all UGHE infrastructure projects to ensure system integration, efficiency, and sustainability
- Provide technical support in the recruitment process of new contractors in developing contractor terms of references, material specifications, etc…
- Contribute to UGHE’s vision of transforming and increasing environmental friendly energy sources
- Provide technical inputs to the development proposals related to UGHE electrical and mechanical systems
- Design electrical and mechanical system upgrades necessary for UGHE existing infrastructures and new small infrastructure projects.
- Conduct any other duties assigned to him/her by his line manager.
3. Qualifications
- A minimum of 5 years hands on experience in the installation and/or management of large electrical and/or mechanical installations
- Bachelor’s degree in electro-mechanical engineering; Masters in the same fields is desired
- Experience in installing and managing complex electrical and mechanical systems
- Experience is facility maintenance and infrastructure planning for large infrastructure projects focused on electrical and mechanical systems
- Knowledge in the design of electrical and mechanical systems for new systems
- Experience in managing multitasking and high performing staff
- Demonstrated experience in Fault Finding with various systems (mechanical & electrical).
- Demonstrated strong communication skills
- Certified by Rwanda Utility and Regulatory Authority (RURA)
Desirable
- Formal qualifications in the following fields; Refrigeration, Hot Water System, mechanical, electrical,
- Formally trained in Testing & Inspection and safe handling of HVAC, Electrical and Mechanical systems and equipment.
- Formally trained in Solar systems installation and maintenance.
Essential Behavioural Competencies
- Team Player: Always willing to be involved in the team’s activities to achieve their objectives. Works collaboratively and uses influence to gain resolution of issues. Demonstrates honesty, loyalty, and commitment.
- Initiative: Is able to work alone to get results in an effective way. Understands and seeks to minimize waste in resources and processes. Adopts and encourages others to adopt new ways of working and user manuals.
- Customer Focus: Demonstrate the ability to listen and communicate to customers in a professional way and address maintenance issues raised on time.
- Effective Communication Skills: Able to adapt communication to the audience and create detailed written documents and reports. Able to maintain and manage communication links with a variety of stakeholders (campus residents, contractors, etc). Presents a professional image.
- Problem Solving: Looks objectively at every side of an idea or situation to ensure that all outcomes are thoroughly assessed before deciding on an appropriate course of action.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2FoxSMgfwb
The deadline: 3rd October 2021
