1. End User Support Analyst
ABOUT MASTERCARD FOUNDATION
Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.
THE WORK AT THE FOUNDATION
We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.
The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment. Within a country, we work with governments, the private sector, educators and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.
We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.
If you are a driven functional expert with an interest in Technology and Digital, ready to build something new and increase your impact, read on!
THE OPPORTUNITY
Reporting to the Lead, Technology, the End User Support Analyst will play a critical role as a specialized technical resource responsible for supporting end users with their computing needs in the Kigali office. This individual will be responsible for responding to requests from staff, help them with setting up their devices (laptops, mobile, printers, network connections etc.) and required productivity tools (Office 365, Adobe, Videoconferencing etc.), provide training, troubleshooting, ensuring users do adopt technology through a frictionless and a productive experience. The Analyst will perform regular maintenance tasks on these devices, ensuring they are always up to date, functioning securely and at the right performance level.
This individual will serve as a business partner to staff members, help them have a productive day through exceptional technology support and genuine, empathic customer orientation. This role will also provide support to the Foundation’s Executive Committee (CEO, CPO, COO, CHRO) and other executives with critical roles requiring 24/7 support.
The Analyst will have the opportunity to influence network and infrastructure decisions and be the voice of the end users within the technical meetings and will also serve as the touch point for staff for issues with local suppliers like Mobile Service Providers or hardware resellers.
The successful candidate will be based in Rwanda.
WAYS YOU CAN CONTRIBUTE
- Provide technical support for Senior Executive Members (network connectivity, Office 365, conference rooms, printers, screens, phones, videoconferencing, etc.), ensuring they have a frictionless experience with technology services.
- Build and maintain a trust relationship with staff, understand and anticipate issues, hold their hands along their learning and adoption journey, monitor user’s satisfaction levels, and address issues and concerns.
- Remain current with trends, new developments and issues in the IT industry including innovation, current technologies, cyber risks, software, and hardware innovation that could improve the user experience and productivity.
- Monitor IT services to ensure they are consistent, reliable, and securely delivered through active monitoring of error logs and user-reported issues.
- Work closely with the Lead IT to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability, visibility, and overall improvements to the user experience.
- Support and monitor local vendors contract and service levels provided to the Staff members. Ensure Staff are satisfied with local technology service providers.
WHO YOU ARE
- Bachelor’s degree or diploma and/or certificate in IT related fields, or in another field but with deep technical knowledge of end user computing matters.
- 5+ years’ experience supporting end users on major hardware brands (Dell, iPhone, Samsung etc.) and productivity apps (Microsoft O365).
- Practical hands-on experience on laptops, printers, cellphones, and audio-visual equipment.
- A good understanding of the following Technologies: Windows 10 and Office 365, SharePoint, Adobe, Videoconferencing tools.
- Possesses an intermediate level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
- Curious and passionate about how existing and emerging technologies and service providers can be utilized to improve existing user experience.
- Motivated by a customer service orientation, a sense of performance excellence and a sense of urgency.
- Exceptional analytic and troubleshooting skills for solving problems with efficiency and calm.
- Demonstrates strong communication, presentation, and negotiation skills in complex environments with an aptitude for diplomacy.
- Intellectually curious and flexible, is comfortable with ambiguity and high level of stress.
- With strong ability to proactively address issues, a self-starter, and a self-learner.
- Vendor management and negotiation skills. Experience managing technology services providers.
- Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures.
- A team player who can work in a fast paced, ever-changing environment.
- You have a commitment to Mastercard Foundation’s values and vision
- May be required to work rotating shifts to account for time zones.
- Ability to travel occasionally to accompany Senior Executive members to critical meetings (Board Meetings, Stakeholder Meetings, Conferences, etc).
Deadline for Applications is June 30, 2021.
Mastercard Foundation (the “Foundation”) values and respects your privacy. By submitting an application for this opportunity, you hereby agree to the Foundation’s collection, use and disclosure of your personal information in accordance with its Privacy Policy (available at https://mastercardfdn.org/privacy/). Please note that the Foundation may share your personal information with third party agencies that support the Foundation’s recruitment activities, and such third-party agencies may contact you directly regarding this opportunity. If you have any questions or concerns, please contact the Foundation’s Privacy Officer at the address indicated in its Privacy Policy.
The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.
Completion of satisfactory business references, background checks, and proof of education are essential conditions of employment.
If you require accommodation during the recruitment and selection process, please contact the People and Culture Department at humanresources@mastercardfdn.org. We will work with you to provide a positive recruitment experience in a confidential manner
2. Chief Programs Officer (CPO) Advisor
ABOUT MASTERCARD FOUNDATION
Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.
THE WORK AT THE FOUNDATION
We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.
The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment. Within a country, we work with governments, the private sector, educators and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.
We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.
THE OPPORTUNITY
Reporting to the Chief Programs Officer (CPO), the senior Chief Programs Officer (CPO) Advisor is responsible for providing a full range of management, organization and technical support to the CPO to promote efficient and high-quality delivery of services. S/he works closely with the CPO providing advice when needed and regular support to carry out the CPO’s roles and responsibilities. Works closely with the Senior Executive Assistant as well as the CPO’s team and direct reports of the CPO.
WAYS YOU CAN CONTRIBUTE
- Support CPO to ensure achievement of Country and Major Programs to achieve the goals of Young Africa Works.
- Provide strategic input on programmatic decisions.
- Participate in and input into programmatic and country reviews, connecting learnings from country and programmatic work throughout the enterprise.
- Collaborate with Regional teams to strengthen linkages across countries and other programs.
- Cooperate cross-functionally across the enterprise including with Programs, Impact, Finance, Strategic Operations, Office of CEO, Communications to ensure alignment of processes and work.
- Effectively enable the Partnership Approval process for CPO engagement to ensure quality and efficiency.
- Ensures high quality control, review and timely delivery of outputs/deliverables from the office of the CPO.
- Contribute to and ensure the management and strategic prioritization of tasks, initiatives, and projects requiring the CPO’s participation and ensure smooth functioning and processes of Office of CPO.
- Support preparation for leadership meetings such as the Program Senior Team, Senior Leadership and determine action points.
- Prepare high quality external and internal documentation (reports, presentations, analyses etc.) working with other teams such as Communications teams etc.
- Support, ensure or conduct review of all key documentation raised for CPO attention and decision making.
- Draft CPO’s staff emails and talking points for internal meetings including Board meetings where appropriate.
- Collaborate with relevant units, task forces and strategic initiatives to ensure consistency.
- Support onboarding of key positions and collaborate with P&C to ensure updated onboarding tools.
- Liaise with external stakeholders as per the needs of the CPO.
- Represent and accompany the CPO when appropriate in external and internal meetings and discussions (e.g., on thematic working groups, international bodies etc.)
- Review speaking points as appropriate for external speeches and/or talking points for CPO engagements.
- Contribute to the strategic prioritization of tasks, initiatives, and projects requiring the CPO’s participation.
- Lead on particular initiatives which could include new internal processes, specific projects, cross-foundational work etc.
- Handle inquiries and routine/complex responsibilities as delegated by the CPO, including special project management.
- Participate in or keep track of the work of key task forces related to initiatives which contribute to the CPO’s vision and functions.
- Provide overall CPO office coordination and occasionally supervise or coach more junior level staff and assistants.
- Could involve management of other support team members.
- Coordinates with Offices of CPO direct reports including Strategy and Planning and Offices of the Regional Directors and Director Human Capital, Impact and Finance.
- Manage budget of CPO Office and Support CPO in decisions regarding organizational structure and deployment.
- Strategic input to internal processes and represent the implications on Programs.
WHO YOU ARE
- Must have a Master’s degree with over 10 years professional qualification or experience.
- Extensive experience advising senior executives at senior or C-suite level.
- Deep programmatic experience understanding the realities of program implementation.
- Leadership and management experience and ability to think strategically and at an enterprise level.
- Proven track record in working across multiple and diverse stakeholders and ability to engage at senior level.
- Ability to organize, prioritize and make decisions in a fast-paced environment.
- Deep knowledge of issues confronting young people in Africa, understanding of various interests and ability to find solutions.
- Ability to effectively analyze, review and produce necessary reports, analyses and presentations to support CPO decision making.
- Excellent leadership skills and management experience
- Exceptional inter-personal skills
- Highly organized and results driven – execution focus.
- Exceptional communication skills (written, verbal, presentation) and high attention to detail.
- High degree of comfort in changing environments.
- Proactive and self-starter.
- Outstanding social and intercultural skills and proven ability to multitask and work to deadlines, sometimes under pressure.
- Flexible, adaptable, and able to execute a range of job duties and changing priorities.
- Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
- Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
- French language and/or local language skills are an asset.
- You have a commitment to Mastercard Foundation’s values and vision.
Deadline for Applications is July 16 , 2021.
Mastercard Foundation (the “Foundation”) values and respects your privacy. By submitting an application for this opportunity, you hereby agree to the Foundation’s collection, use and disclosure of your personal information in accordance with its Privacy Policy (available at https://mastercardfdn.org/privacy/). Please note that the Foundation may share your personal information with third party agencies that support the Foundation’s recruitment activities, and such third-party agencies may contact you directly regarding this opportunity. If you have any questions or concerns, please contact the Foundation’s Privacy Officer at the address indicated in its Privacy Policy.
The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.
Completion of satisfactory business references and background checks are essential conditions of employment.
For more information and to sign up for the Foundation’s newsletter, please visit http://www.mastercardfdn.org/
Follow the Foundation on Twitter at @MastercardFdn
3. Executive Assistant
ABOUT MASTERCARD FOUNDATION
Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.
THE WORK AT THE FOUNDATION
We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.
The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment. Within a country, we work with governments, the private sector, educators and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.
We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.
THE OPPORTUNITY
Reports to the Chief Programs Officer, the Executive Assistant will provide senior executive support to the Chief Programs Officer, in support of achievement of all program deliverables including the Young Africa Works strategy. Partner and effectively coordinate across enterprise including with co-located program teams, relevant enterprise functions, Office of CEO and teams working with the Chief Programs Officer including Advisor to CPO.
WAYS YOU CAN CONTRIBUTE
- Proactively manage scheduling for the Chief Programs Officer (CPO) including calendar meeting requests
- Lead and plan scheduling for all activities in line with work plans. Plan, coordinate and ensure schedules are followed and respected, and act as a ‘gatekeeper’ while ensuring access to the CPO.
- Schedule meetings and coordinate related logistics, such as room bookings, refreshments, and document preparation for all attendees.
- Effectively manage the schedule, agendas, and pre-meeting document follow-up and circulation for meetings of the CPO (e.g., Program Senior Team Leadership meetings, Program Team meetings, External Meetings etc.)
- Take minutes at meetings and distribute as and when appropriate.
- Lead follow up of key action items, ensuring that the Chief Programs Officer is prepared for meetings and correspondence and work runs on time, effectively and with efficiency.
- Manage travel in coordination with the travel team and office coordinator and team assistants, including extensive global travel, accommodation reservations, ground transport, travel visas and immunizations.
- Expense management on behalf of the CPO, prepare and submit expense reports accurately and efficiently in line with organizational policies.
- Coordinate and work closely with the Advisor to the CPO and CPO team to ensure smooth functioning of the Office of the CPO.
- Coordinate with other EAs and administrative staff across the enterprise functions regarding meetings and other engagements (internal and external).
- Compose routine correspondence with the ability to be proactive in identifying the need for formal written correspondence.
- Liaise with PR & communications and colleagues regarding functional communications.
- Draft and create documentation (could include letterheads, power point decks, board documents, etc.) for CPO’s use.
- Handle the distribution of correspondence. Monitor email and act as appropriate. Ensure attention to accuracy and detail.
- Plan, organize and maintain accurate documentation for the function, including reports.
- Maintain organization of the database, shared network drives and SharePoint sites.
- Act as the initial contact for individuals contacting the Chief Programs Officer and advice regarding the most appropriate avenues to contact the CPO.
- Assess urgency and priority meetings with stakeholders.
- Build, liaise and sustain relationships with employees, external stakeholders and general public on behalf of the Chief Programs Officer.
- Provide support in budget preparation and forecasting of areas under the CPO’s office.
- Support Financial management processes in line with policies and processes.
- Provide backup to other executive administrators as required.
- Participate in meetings to streamline processes where applicable from time to time.
- Participate in Functional Onboarding for direct reports to the CPO.
- Any other responsibilities as may be assigned from time to time.
WHO YOU ARE
- College diploma or University degree is required.
- Minimum 10 years of experience in an Executive Assistant role in a fast-paced environment at corporate/senior level of organization.
- Experience in working in multi-cultural environments.
- Experience working with Senior level executives and interfacing with important stakeholders.
- Experience in managing junior administrative staff.
- Excellent organizing, multi-tasking, planning, prioritization and time management skills.
- Excellent interpersonal skills, exhibiting grace and diplomacy under pressure.
- Strong communication skills in English; written and spoken, and ability to communicate in French (is a plus but not mandatory) and the ability to articulate information to a variety of constituents across cultures.
- Highly proficient in MS Office applications (PowerPoint, Word, Excel, Office 365 and SharePoint).
- Highly organized
- Detail-oriented with a demonstrated ability to produce high quality work consistently and effectively on time.
- Able to work independently with little direction or supervision and possess ability to coordinate and manage multiple projects.
- Ability to anticipate needs and requirements and to proactively act.
- Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
- You have a commitment to Mastercard Foundation’s values and vision.
Deadline for Applications is July 1, 2021.
Mastercard Foundation (the “Foundation”) values and respects your privacy. By submitting an application for this opportunity, you hereby agree to the Foundation’s collection, use and disclosure of your personal information in accordance with its Privacy Policy (available at https://mastercardfdn.org/privacy/). Please note that the Foundation may share your personal information with third party agencies that support the Foundation’s recruitment activities, and such third-party agencies may contact you directly regarding this opportunity. If you have any questions or concerns, please contact the Foundation’s Privacy Officer at the address indicated in its Privacy Policy.
The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.
Completion of satisfactory business references and background checks are essential conditions of employment.
For more information and to sign up for the Foundation’s newsletter, please visit http://www.mastercardfdn.org/
Follow the Foundation on Twitter at @MastercardFdn
