The job holder provides second-level user support for the T24 core banking system at both Branch and Head Office levels and ensures T24 availability and uptime.
Main Responsibilities:
- Manage day-to-day operation and support of the core banking T24
- Review fault/incident logs to ascertain and address all T24 issues.
- Ensure all faults/incidents are resolved within agreed SLAs and escalate all faults/incidents to the responsible party
- Review system environment and user requests with the sole objective of providing solutions.
- Conduct periodic checks on the T24 system to identify weaknesses and challenges and provide solutions.
- Coordinate data requested by Temenos Helpdesk for issues resolution
- Manage and monitor the processing and movement of transactional files from the various channels into and from T24 core banking system.
Educational qualifications & Work experience:
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related field.
- 2+ years’ experience in T24 core banking system support and troubleshooting with strong Knowledge of T24 modules.
- Experience in T24 customization (VERSION, ENQUIRY, online services), COB
Skills critical to the role:
- Understanding of T24 modules
- T24 Core Banking Operations Knowledge
- Understanding of the UNIX operating environment is most preferable
All applications to be sent to recruitment@bpr.rw. Deadline for application; Tuesday, October 18, 2022, @ 5 PM E.A Time. For more details about BPR Bank Rwanda Plc, visit www.bpr.rw
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