I. SUPERVISOR, CARGO CUSTOMER SERVICES
Job Title: Supervisor, Cargo Customer Services
Department: Cargo Services
Duty Station: Kigali Internal Airport
Job Purpose
Responsible for supervising and operating day-to-day customer care activities in accordance with customer airline requirements. The Cargo Customer Services Supervisor is responsible for planning and scheduling operations to ensure that all aspects of cargo handling are accomplished in accordance with best industry practices, ensuring the safety and security of operations.
1. Key Duties and Responsibilities:
Provide superior service to all cargo customers professionally and promptly in order to
ensure that all Quality Standards, including SLAs and KPIs, are achieved or exceeded.
Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
Manage a team of lead cargo Customer Service Agents with the responsibility of
enforcing company policies and procedures, including disciplinary action,
promoting professional conduct and diversity initiatives and investigating and responding
to employee relations issues in a timely manner
Coordinates daily activities of your team to ensure safe and effective operations
Supervise and assist customers through airport processes and ensure a proactive response of agents towards customer service needs.
Monitor the flow through the Terminal in compliance with agreed-upon standards and
procedures to support the airlines in their business.
Ensure smooth cargo terminal complex, including sufficient queue management.
Monitor the flow of customers with special needs exemptions and ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
Proactively seek out Terminal pressure points and assign staff to the required pressure points to address the issues efficiently.
Conduct briefings and debriefings with your team within your area of responsibility.
Perform other department duties related to his/her position as directed by the manager of the cargo warehouse.
Ensuring safety occurrences and hazards identified during operations are reported.
Reports security threats and incidents that occurred during daily operations.
Gather security threats and incident reports from cargo operations and send such reports to the Manager of Cargo Warehouse Services and security department.
2. Desired Profile: Required education, Experience, and Abilities
Bachelor’s degree or equivalent with a minimum of two (2) years of job-related experience
Experience in dealing with customer service at supervisory level
Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate’s skills and knowledge
Understanding of the Key Performance Index and Standard Level Agreement
Computer literacy
Resilient and able to self-motivate as well as others
Capacity to adapt to a fast-paced and challenging environment
3. How to Apply:
An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae.
A photocopy of the Passport/National ID.
Copies of Degree/Diploma certificates
Copies of relevant certificates.
Three referees
The deadline for submitting application documents (Only PDF Format) is September 13, 2024.
Please apply via the link: https://erecruitment.rwandair.com/
NB: Only shortlisted candidates will be contacted.
Click here to visit the website source
II. Lead Cargo Network Officer
Job Title: Lead Cargo Network Officer
Department: Cargo Services
Duty Station: Kigali Internal Airport
Job Purpose: The Lead Cargo Network Officer will monitor and enhance RwandAir Cargo compliance, ensure compliance is always maintained within the cargo network, including staff, stakeholders, and suppliers, and resolve queries related to performance monitoring. You will identify network performance and foster safe and secure cargo operations across the network. You will conduct compliance audits and report results.
1. Key Duties and Responsibilities:
Supervise the team to handle day-to-day cargo compliance-related issues and network inquiries.
Monitoring and controlling the implementation of the required quality and service
standards through the entire network for safe cargo operations.
Liaise with the necessary relevant subunits of the cargo department and GHA to resolve issues by building internal, cross-functional relationships and a communication structure and developing a resolution environment in a timely and efficient manner.
Coordinate with internal RwandAir Cargo units to ensure performance is according to
RwandAir policies and service levels.
Provide and implement weekly/monthly performance reports for the company, individual customers and stations.
Plan and conduct performance audits to measure the process, report the results, and take action for corrective measures and continual improvement in coordination with the station.
Build awareness of RwandAir Cargo products and services and procure market intelligence on the strengths and weaknesses of RwandAir Cargo products and opportunities for new product development.
Understand the global account’s needs and requirements and the required quality
performance, and give priority to meeting their needs
Assist in improving customer trust and loyalty to RwandAir Cargo and ensure that global account customer performance queries are efficiently handled.
Ensure proactive communication with GHA and the customer to resolve issues.
Supervise the RwandAir Cargo service team to ensure that service levels are met according to the recommended guidelines
To be up to date with the cargo quality index system to access the information required.
Assist in the response to any emergency or major operational disruption affecting
RwandAir or its subsidiaries, including supporting the RwandAir Special assistance team
2. Desired Profile:
Required education, Experience, and Abilities
A hold a Bachelor’s Degree or equivalent thereof and have a minimum of 5 years of jobrelated experience within the Aviation sector, ideally in Airline Cargo industry.
Have well-developed interpersonal skills and should have experience in LAR, Cargo
reservations systems, DGR, IATA/TACT regulations in a multicultural environment.
Excellent written and oral English communication is a must as well as strong knowledge of MS Word, PowerPoint and computer applications.
Good planner, be exceptionally organized and possess dynamic presentation skills and be able to work with minimum supervision.
3. How to Apply:
An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae.
A photocopy of the Passport/National ID.
Copies of Degree/Diploma certificates
Copies of relevant certificates.
Three referees
The deadline for submitting application documents (Only PDF Format) is September 13, 2024.
Please apply via the link: https://erecruitment.rwandair.com/
NB: Only shortlisted candidates will be contacted.
Click here to visit the website source
III. Lead Cargo Procurement & Contract Officer
Job Title: Lead Cargo Procurement & Contract Officer
Department: Cargo Services
Duty Station: Kigali Internal Airport
Job Purpose: The Lead Cargo Procurement & Contract Officer shall be responsible for overseeing the procurement and contracting processes for all cargo-related services and materials. This role ensures that all procurement activities align with the company’s strategic goals, comply with regulatory requirements, support the efficient and cost-effective operation of cargo services, manage supplier relationships, and work closely with internal stakeholders to optimise supply chain efficiency and secure favourable terms and monitoring contract compliance, mitigating risks, and driving continuous improvement in procurement practices to enhance service delivery and achieve cost savings.
1. Key Duties and Responsibilities:
Contribute towards effective delivery of the Procurement Strategy.
Deputise for the Corporate Procurement Manager as and when required
Conduct all procurement of goods and services in line with Public procurement legislation and MDDC policies and procedures.
Draft or Proofread and issue/publish via the electronic procurement portal PIN notices, invitations to bid, tender documentation, bid comparisons, contract publication and award documentation as required by other MDDC service areas or management determining procurement mechanisms that will ensure fair and open competition.
Administer contracts, purchase orders, agreements and sub-contracts while maintaining accurate and complete procurement files;
With the support of the procurement manager, ensure current procurement policies are aligned with best practices, public procurement legislation, and MDDC’s own policies and procedures.
With the support of the procurement manager, revise and adjust as required to ensure
MDDC remains compliant with all relevant public procurement legislation and regulations;
Review all MDDC contracts and ensure procurement activities in each project are
compliant with Public procurement legislation and MDDC policies and procedures. The
contract should also continue to support the authority’s and service area’s needs throughout the term. Each contract should be managed and recorded on at least a three-month rolling basis.
Manage and administer all MDDC’s contracts and agreements, including the contracts
register, to ensure contractors’ compliance and performance, providing accurate and timely reporting to MDDC’s systems;
Maintain accurate records of procurement activity to ensure future provisions for
benchmarking.
Liaise with staff at all levels to ensure customer satisfaction whilst achieving value for
money.
In the absence of the Procurement Buyer, where critical, train, support and monitor users on corporate Purchase ordering and eSourcing systems.
Represent the Authority at regional eSourcing user groups and any other external meetings that may be required.
Any other duties required by the corporate Senior Manager of Cargo Services
2. Desired Profile:
Required education, Experience, and Abilities
At least a bachelor’s degree in Procurement or business administration and/or an
equivalent qualification
At least two (2) years of experience in a similar procurement role with a reputable
organisation
Purchasing and Supply Chain certification- CPS Experience required
Good communication skills, both oral and written, in English and French
Detailed knowledge and experience with the related laws of Rwanda.
Ability to work in a diverse team.
Good planning, time management and prioritisation skills
Knowledge of local market conditions and situations.
Knowledge of the NGO operations and thematic involvements.
Shares knowledge and experience while focusing on results for the client
3. How to Apply:
An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae.
A photocopy of the Passport/National ID.
Copies of Degree/Diploma certificates
Copies of relevant certificates.
Three referees
The deadline for submitting application documents (Only PDF Format) is September 13, 2024.
Please apply via the link: https://erecruitment.rwandair.com/
NB: Only shortlisted candidates will be contacted.
Click here to visit the website source
