3 Job Positions of (IT Security Engineer;IT Applications Engineer;IT Infrastructure Engineer) at Airtel Rwanda Ltd | Kigali : Deadline: 06-10-2024

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1. IT Security Engineer

Airtel Rwanda: JOB DESCRIPTION

(Deliverables, Decision level, Demonstrate & Dimensions)

Job Title: IT Security Engineer

Proposed Level:

Department: IT

Location: Airtel Rwanda HQ.

Reporting to: IT Security & Compliance Manager

Date: October 2024

Purpose of the Job (Brief)

IT Security Engineer will be responsible for protecting Airtel information and data systems against cyberthreats and ensuring the strict compliance with relevant regulations.

Deliverables (Maximum 5-6 key responsibilities)

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results

Activities (Detailed KPIs)

IT/Network Security
  • Ensure the secure configuration and installation of firewalls and intrusion detection systems.
  • Support in maintaining the ISMS and BCMS system across Airtel Rwanda
  • Scan and track vulnerabilities in workstations, servers and other network hosts. Coordinate the remediation as appropriate.
  • Own and manager of Identity and Access management program.
  • Ensure secure configuration of desktops and laptops; continuously monitor endpoint devices for any signs of security breaches for suspicious activities.

Security Incidents Management
  • Detect and respond to any security incidents, ensure the timely restoration and document lessons learned.
  • Ensure the threat hunting activities to stay ahead of emerging threats
  • Responsible for developing, maintaining and enforcing Airtel information security policies, standards and procedures.
  • Provide consulting advice regarding security issues relating to Airtel projects and guide the project teams in implementing the security directives.

IT Audits & Trainings
  • Conduct quarterly IT audits
  • Conduct training sessions to educate employees on Cybersecurity best practices and compliance with Airtel Information Security policies.



Decision level

This section requires an overview of the decisions taken by the role holder and who actually takes accountability for the decisions. It is a description of primary versus shared responsibility or where one only contributes to decisions.

Prime:

Shared:

Contributory: Makes a major contribution to a decision

Demonstrate (Key competencies)

This section requires an overview of the skills, education and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualification.

Skills critical to the role:

  • Firewall and IDS/IPS protocols
  • Endpoint security technologies – DLP, Software distribution, EDR, Encryption,
  • Advanced knowledge of windows and Unix/Linus operating systems
  • Advanced knowledge of security frameworks and risk management
  • In-depth knowledge of IAM Technologies and protocols such as SSO, MFA, LDAP, SAML, etc)

Educational Level:

Must have:

  • University degree in computer science, telecommunication or similar discipline
  • Holder of any industry certification such as CISM, CISSP, CEH, CompTia Security+

Working Experience:

Must have:

  • Minimum 3 year experience in an IT security position
  • Basic knowledge of Linux and windows operating systems

Dimensions

Impact of position:

Impact on customers (Please select one of the options below):

i) Type of customers

Mainly Internal X Mainly External Internal & External

No. of Subordinates :

Approvals

Job Holder’s signature

Line Manager’s signature

How to Apply

Please submit your updated curriculum vitae – CV on recruitment@rw.airtel.com before 6th October 2024.

Attachment: attachment_file_02e862dc6da3665bb870



2. IT Applications Engineer

Airtel Rwanda: JOB DESCRIPTION

(Deliverables, Decision level, Demonstrate & Dimensions)

Job Title: IT Applications Engineer

Proposed Level:

Department: IT

Location: Airtel Rwanda HQ.

Reporting to: Head of IT Operations and IT Operations Manager (Airtel Money)

Date: October 2024

Purpose of the Job (Brief)

The IT Applications engineers are in charge of all IT applications that are used internally to support the business operations

Deliverables (Maximum 5-6 key responsibilities)

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results

Activities (Detailed KPIs)

Improve IT service delivery
  • Analyze the stream of support requests for patterns and opportunities to improve the service provision.
  • Resolving service requests, incidents of applications.
  • Ease resourcing for quicker resolution of incidents
  • Plan for deep technical proactive service delivery to other stakeholders especially the business & finance teams
  • Ensure that applications follow recommended practices, making them more efficient and supportable when in production

System availability
  • Monitoring system resource usage and escalating where necessary
  • Perform system health checks and acting accordingly.
  • Carry out problem management to permanently eradicate identified persistent issues
  • In-depth troubleshooting, analysis and resolution of complex incidents.

Planning and implementation of change requests and new applications
  • Participating and providing technical inputs in change requests.
  • Deploying change request files for UATs and production.



Decision level

This section requires an overview of the decisions taken by the role holder and who actually takes accountability for the decisions. It is a description of primary versus shared responsibility or where one only contributes to decisions.

Prime:

Shared:

Contributory: Makes a major contribution to a decision

Demonstrate (Key competencies)

This section requires an overview of the skills, education and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualification.

Skills critical to the role:

  • Excellent communication, presentation and organizational skills
  • Working in a team environment

Educational Level:

Must have:

  • Bachelor’s or Master’s degree in Information Technology or Computer Science or related Information Communication Technology related disciplines.

Working Experience:

Must have:

  • Minimum 1 year experience in an IT application support
  • Basic knowledge of database systems and query execution
  • Basic knowledge of Linux and windows operating systems

Dimensions

Impact of position:

Impact on customers (Please select one of the options below):

i) Type of customers

Mainly Internal X Mainly External Internal & External

No. of Subordinates :

Approvals

Job Holder’s signature

Line Manager’s signature

How to Apply

Please submit your updated curriculum vitae – CV on recruitment@rw.airtel.com before 6th October 2024.

Attachment: attachment_file_d2a978e65711b2c9f777



3. IT Infrastructure Engineer

Airtel Rwanda: JOB DESCRIPTION

(Deliverables, Decision level, Demonstrate & Dimensions)

Job Title: IT Infrastructure Engineer

Proposed Level:

Department: IT

Location: Airtel Rwanda HQ.

Reporting to: IT Infrastructure Manager

Date: October 2024

Purpose of the Job (Brief)

The IT Infrastructure will be charge of managing and maintaining the IT infrastructure including the data centers, vmares, storage and network equipment

Deliverables (Maximum 5-6 key responsibilities)

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results

Activities (Detailed KPIs)

Systems availability.
  • Monitoring the IT infrastructure systems health and performance.
  • Checking alerts and acting accordingly.
  • Ensure 99.99% of systems’ availability
  • Implement disaster recovery and business continuity plans for the virtualization infrastructure
  • Resolve recurring failures and incidents
  • Monitoring system resource usage and acting accordingly

Systems Robustness.
  • Improve scalability and system performance and network through daily system health checks.
  • Configure and maintain the vmware environment to ensure optimal performance
  • Identify and resolve issues related to the virtualization infrastructure
  • Perform firmware upgradation
  • Perform Patching Activity
  • Perform disk augmentation

Planning and Deployments
  • Designing and deploy optimal system resources for services

Decision level

This section requires an overview of the decisions taken by the role holder and who actually takes accountability for the decisions. It is a description of primary versus shared responsibility or where one only contributes to decisions.

Prime:

Shared:

Contributory: Makes a major contribution to a decision

Demonstrate (Key competencies)

This section requires an overview of the skills, education and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualification.

Skills critical to the role:

  • Excellent communication, presentation and organizational skills
  • Working in a team environment

Educational Level:

Must have:

  • Bachelor’s or Master’s degree in Information Technology or Computer Science or related Information Communication Technology related disciplines.

Working Experience:

Must have:

  • At least 1 year of experience IT infrastructure maintenance (Servers managements, VMWare and Virtualization)
  • Knowledge of Linux and windows operating systems
  • Familiar with vmare deployments.

Dimensions

Impact of position:

Impact on customers (Please select one of the options below):

i) Type of customers

Mainly Internal X Mainly External Internal & External

No. of Subordinates :

Approvals

Job Holder’s signature

Line Manager’s signature

Please submit your updated curriculum vitae – CV on recruitment@rw.airtel.com before 6th October 2024.

Attachment: attachment_file_88dee161c74ef69a5be0




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