The role’s purpose is to provide first-level support to all digital channel systems that are deployed in the bank to provide high availability and exceptional customer experience on a 24/7hour basis. These include Card systems, Mobile banking, Internet banking, Agency banking, and Digital payment services.
Main Responsibilities:
• Ensures provision of first-level support to the existing E-Channel business i.e. ATMs, POS, Cards, Money Transfer, Agency Banking, Internet, and Mobile banking
• Perform daily E-Channels monitoring, verifying the integrity and availability of all E-Channels to the Customers
• Technical engagement in Projects that involve digital channel solutions implementation
• Develop subject matter expert knowledge of Mobile, Internet technologies, e-commerce, and other payment banking technologies
• Develop Business Continuity plans for both mobile & internet channel solutions
The role’s purpose is to provide first-level support to all digital channel systems that are deployed in the bank to provide high availability and exceptional customer experience on a 24/7hour basis. These include Card systems, Mobile banking, Internet banking, Agency banking, and Digital payment services.
Main Responsibilities:
• Ensures provision of first-level support to the existing E-Channel business i.e. ATMs, POS, Cards, Money Transfer, Agency Banking, Internet, and Mobile banking
• Perform daily E-Channels monitoring, verifying the integrity and availability of all E-Channels to the Customers
• Technical engagement in Projects that involve digital channel solutions implementation
• Develop subject matter expert knowledge of Mobile, Internet technologies, e-commerce, and other payment banking technologies
• Develop Business Continuity plans for both mobile & internet channel solutions
Educational qualifications & Work experience:
• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 3+ years’ experience in a busy IT environment
• Experience and Expertise in mobile and internet-based financial systems technologies as well as SMS and USSD connectivity
Skills critical to the role:
• Good grasp of emerging channel technologies, Applications and Convergence of mobile and internet channels.
• Card Business Knowledge
• ATM, POS installation & Monitoring Experience
All applications to be sent to recruitment@bpr.rw. Deadline for application; Tuesday, October 18, 2022, @ 5 PM E.A Time. For more details about BPR Bank Rwanda Plc, visit www.bpr.rw
