JOB ADVERTISEMENT – DEPARTURE CONTROL SYSTEM OFFICER
Job Title: Departure Control System Officer
Department: Ground Services
Location: Kigali International Airport
Job Purpose
Responsible for Departure control system delivery to ensure efficient planning, and 24/7 DCS support for KGL and outstation’s help desk function.
1. Key Duties and Responsibilities:
Establish and implement appropriate control methods to guarantee the correct usage of the DCS in all RwandAir network
Cross-check flight initialization times
Manage the accurate tagging of baggage, ensuring compliance with weight and size limits, and resolve any baggage-related issues.
Monitor DCS for any technical issues, flight delays, or anomalies, and troubleshoot in collaboration with IT or Amadeus teams.
Ensure compliance with airline policies, aviation security regulations, and customs or immigration requirements for departing passengers.
Input and verify Advanced Passenger Information (API) and Electronic Travel Authorization (ETA) details to meet country-specific entry requirements.
Prepare and submit flight-related reports, including passenger statistics, flight discrepancies, and any incidents during check-in or boarding.
Take the lead in handling flight disruptions, such as delays or cancellations, ensuring transfer of passengers to the next available flights to minimize inconvenience.
Oversee the planning and execution of DCS projects, such as system upgrades or new feature rollouts, ensuring proper implementation in alignment with airline policies and operational
needs.
Act as the primary point of contact for DCS-related partnerships with other airlines, managing system integrations, interline agreements, and the implementation of shared processes.
Coordinate and execute testing of new DCS features or system integrations, ensuring compatibility and smooth operation with partner airlines and internal processes.
Serve as the DCS system administrator, responsible for configuring and maintaining business rules, to ensure the system operates in alignment with the airline’s business objectives.
Oversee and manage the flight departure plan.
24/7 DCS support for KGL and outstations- help desk functions
Be the liaison between Amadeus and WB for all DCS-related matters
Work in collaboration with other relevant department to guarantee systems and processes are in place to avoid irregularities
Track, compile, elaborate and publish ground operations statistics and performance reports for all stations.
Control and allocate all sign codes for passenger handling staff for Amadeus and other carriers
Review and improve check-in processes and procedures
Implement strategies to detect and mitigate fraudulent activities related to passenger data, and baggage handling, ensuring compliance with security regulations and safeguarding airline
interests and revenue.
Manage the setup of new destinations within the DCS, including configuring airport codes, baggage policies, customs requirements, and system integrations to ensure smooth operations
for newly added routes
Reports safety hazards and incidents identified during daily operations to the supervisor.
2. Desired Profile: Required education, Experience, and Abilities
University degree in Information Technology (IT) or Computer Science, with at least 3 years’ experience.
Experienced in delivering service in a demanding environment
Problem-solving and Decision-Making Abilities
Attention to Detail
Knowledge of airport services operations.
Commercial acumen with an overall knowledge of airline operations.
An excellent command of the English language (written and verbal) is essential.
Financial awareness.
Process oriented
Knowledge of IATA recommendations to airlines/travel agencies for selling in the market
Understanding IATA regulations, immigration rules, customs policies, and security standards is essential
Experience in configuring and managing system settings
Experience in managing airline or IT-related projects is a plus
3. How to Apply:
An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae;
Copies of Notarized Degree/Diploma certificates
Relevant certificates;
Copies of academic papers;
A photocopy of the Passport/National ID;
Three referees
The deadline for submitting application documents (Only PDF Format) is December 29, 2024. Please
apply via the link: https://erecruitment.rwandair.com/
