3 Job Positions of Customer care officer at Ngororero District Under Statute :Deadline: Sep 23, 2024

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Job responsibilities

Minimum Qualification • Advanced Diploma (A1) in Office Management, Hospitality Management; or Bachelor’s Degree in Communication, Public Relations, Marketing, or Customer Relations, Office Management or Hospitality Management. I. Summary of Overall Role and Responsibilities A customer care officer is responsible of assisting customers (patients) by providing helpful information, orienting patients, answering questions, and responding to complaints. II. Key Duties and Tasks • Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor




Qualifications

    • 1

      Bachelor’s Degree in Communication

      0 Year of relevant experience


    • 2

      Bachelor’s Degree in Public Relations

      0 Year of relevant experience


    • 3

      Bachelor’s Degree in Office Management

      0 Year of relevant experience


    • 4

      Bachelor’s Degree in Marketing

      0 Year of relevant experience


    • 5

      Diploma (A1) in Hospitality Management

      0 Year of relevant experience


    • 6

      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience


    • 7

      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience


  • 8

    Office Management

    0 Year of relevant experience


Required competencies and key technical skills

    • 1
      Resource management skills

    • 2
      Analytical skills

    • 3
      Problem solving skills

    • 4
      Decision making skills

    • 5
      Time management skills

    • 6
      Risk management skills

    • 7
      Results oriented

    • 8
      Digital literacy skills

    • 9
      Fluency in Kinyaranda English and or French knowledge of Swahili is an added advantage

  • 10
    Knowledge in customer services

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