Job responsibilities
Minimum Qualification • Advanced Diploma (A1) in Office Management, Hospitality Management; or Bachelor’s Degree in Communication, Public Relations, Marketing, or Customer Relations, Office Management or Hospitality Management. I. Summary of Overall Role and Responsibilities A customer care officer is responsible of assisting customers (patients) by providing helpful information, orienting patients, answering questions, and responding to complaints. II. Key Duties and Tasks • Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor
Qualifications
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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4
Bachelor’s Degree in Marketing
0 Year of relevant experience
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Diploma (A1) in Hospitality Management
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Office Management
0 Year of relevant experience
Required competencies and key technical skills
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1Resource management skills
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2Analytical skills
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3Problem solving skills
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4Decision making skills
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5Time management skills
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6Risk management skills
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7Results oriented
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8Digital literacy skills
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9Fluency in Kinyaranda English and or French knowledge of Swahili is an added advantage
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10Knowledge in customer services
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