Job responsibilities
Maintain and troubleshoot all network and computer related issues; Integrate security, physical control solutions for all confidential data and systems; Monitor performance and manage parameters to provide fast responses to front-end users. Identify user needs and system functionality and ensuring ICT facilities meet these needs Planning, budgeting, developing and implementing ICT action plan Maintaining and developing a modern, cost effective, stable and ICT infrastructure available 24 hours Scheduling upgrades and security backups of hardware and software To ensure relation with external ICT companies To install computers, printers and other peripheral devices To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s as well as manage ICT equipment’s and toner requests Setup a stable schedule of preventive maintenance of computers, printers and other ICT equipment’s
Setup and support staff members in audio/visual equipment for presentations, workshops or trainings. Install, maintain, troubleshoot and update operating systems, antivirus and application programs. Removal/disposal of non-functional ICT equipment’s Provide effective IT support in different departments on time To ensure that software license laws are adhered to. Developing in liaison with HR, a formalized training program for users with the aim of raising skills, standards, and awareness in the use ICT applications. To ensure the integrity, security, confidentiality of data kept in departments To perform other related duties and responsibilities assigned by supervisor. Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of them.
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1
Advance Diploma in Information Management
0 Year of relevant experience
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2
Bachelor’s Degree in Information Management
0 Year of relevant experience
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3
Advanced diploma in Software Engineering
0 Year of relevant experience
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4
Advanced diploma in Computer Science
0 Year of relevant experience
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5
Advanced diploma in Computer Engineering
0 Year of relevant experience
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6
Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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7
Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
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8
Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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9
Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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10
Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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11
Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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12
Bachelor of Science in Computer Science
0 Year of relevant experience
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13
Bachelor’s Degree in Business Information Technology
0 Year of relevant experience
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14
Advanced diploma ( A1) in Business Information Technology
0 Year of relevant experience
Required competencies and key technical skills
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1Inclusiveness
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2Accountability
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3Communication
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4Client/citizen focus
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5Professionalism
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6Commitment to continuous learning
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7Resource management skills
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8Analytical skills
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9Problem solving skills
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10Decision making skills
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11Time management skills
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12Risk management skills
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13Results oriented
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14Digital literacy skills
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15Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
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16Understanding of ICT specifications for different equipment, PCs, Printers, scanners
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17Ability to convert high-level customer needs into a technical development strategy
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18Ability to manage and troubleshoot TCP / IP networking issues
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19Experience in Desktop Support, Network Administration and System Administration
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20Ability to repair PCs and other hardware equipment
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21Proficient in Internet technologies and infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks, data center infrastructure, IPV6, VPN, Network Security;
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22Communication skills
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23Teamwork skills
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24Creativity and Innovation
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25Integrity skills