Job Description & Responsibilities:
- Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
- Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
- Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
- Train new staff on customer service techniques and skills
- Receive customer service inquiries
- Respond to customer service inquiries
- Promote company’s product and services
- Handle certain transactions
- Identify needs/wants of customers
- Make available product brochures for customers
- Update details for personal and business clients, such as name and address details
- Provide pricing and delivery information to customers
- Perform verification of customers
- Persuade customers until they reconsider any cancellation made
- Answer customer questions about warranties or terms of sale
- Suggest possible solutions whenever there is a malfunction in a product
- Educate customers on deals and promotions the company is offering
- Resolve complaints through phone, email, or social media
- Reach out to customers via phone call; verifying information regarding their account
- Greet customers in the warmest possible way and find out their problem or reason for calling
- Responsible for cancelling or upgrading accounts
- Assist with placement of orders, refunds, or necessary exchanges
- Provide advice on company information
- Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
- Handle product recalls
- Assist in selling products and services
- Utilize computer technology to handle high call volumes
- Collaborate with the customer service manager to ensure that proper customer service is being delivered
- Close out or open call records
- Regularly compile reports and submit to the management on overall customer satisfaction
- Implement changes in renewals or company policies
Skills, Abilities and Knowledge:
- Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
- Ability to handle pressure
- A degree in marketing or any related course; an experience of about 2 years is an added advantage
- Good management skills, and the ability to pay attention to details
- Good organizational, interpersonal, and problem-solving skills
- People’s skills: The service officer needs to have the right skills to be able to relate well with diverse groups of customers
- Computer proficiency: The customer service officer must be able to operate the computer and other related gadgets
- Highly motivated and enthusiastic
- Ability to work under little or no supervision
- Possess administrative skills, and the ability to work as part of a team
- Ability to multitask and be flexible
- A past experience in similar position or similar organization
How to Apply
Interested candidates should submit their application by clicking on the “Apply” button below not later than 11th November 2022.
