Job Description
Assist with placement of orders, refunds, or exchanges.
Create and maintain reports about customer interactions.
Deal directly with customers either by telephone, electronically or face to face
Direct customers to online resources
Greet customers warmly and ascertain problem or reason for calling.
Handle and resolve customer complaints
Resolve customer complaints via phone, email, mail, or social media.
Respond promptly to customer inquiries
Update customer records in the system, including notes about interactions
Use telephones to reach out to patients and verify account information.
Organize workflow to meet patient timeframes
Direct requests and unresolved issues to the designated resource
Manage patient’ accounts
Keep records of interaction interactions and transactions
Record details of inquiries, comments and complaints
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Perform other related duties as required by his/her supervisor
Minimum Qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Advanced Diploma in Hospitality management
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
