1.IT Helpdesk Assistant
IT helpdesk Assistant
University of Global Health Equity (UGHE) Butaro, Rwanda
Job Title: IT Helpdesk Assistant
Reports To: IT Specialist
Location: Butaro, Burera District, Rwanda (full time)
Position Overview
Responsible for monitoring and maintaining computer systems and networks within UGHE. IT Helpdesk Officer will be responsible for the installation and configuration of computer systems, diagnose software faults and solve technical and application issues. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Key Responsibilities
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Support the student/ faculty with the audiovisual configuration, before/ during/ after class;
- Making sure that the audiovisual equipment is maintained in health condition and serviced appropriately;
- Respond to queries/ Talking to staff, students or faculty through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve IT issues;
- Troubleshooting system and network problems, diagnosing and solving software faults and some basic hardware issues, replacing parts if required;
- Providing support, including procedural documentation and relevant reports to the supervisor;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new user accounts and profiles and dealing with password setup issues;
- Respond to email messages for users seeking help;
- Walk user through the problem-solving process;
- Rapidly establishing a good working relationship with the staff and other UGHE partners;
- Testing and evaluating new technologies deployed on the university computer systems;
- Conducting electrical safety checks on computer equipment;
- Follow up with users to ensure issues have been resolved to their satisfaction;
- Keeping track of records for all issues reported and how they were resolved
- Collect feedback from users about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Promote continuity of service delivery by keeping the team informed of any potential problems and provide possible solutions.
- Help users to adequately connect to the appropriate University network systems
- Performs any other related duties as assigned by the Supervisor.
Qualifications
- BSc in IT, Computer Science or relevant field
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment
- Related experience and training in troubleshooting and providing help desk support
- Proven experience as a help desk technician or other user support role
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent oral and written communication skills
To Apply
Applicants should provide: (1) a curriculum vitae, (2) a cover letter, (3) a personal statement, (4) names and contact information of three professional references (5) copies of all degrees earned. Please upload your cover letter, personal statement, and proof of degrees attained as a single PDF file under “Additional Files” on the application page.
Organizational Profile
The University of Global Health Equity (UGHE) is a new kind of university focused on training the next generation of global leaders in health care delivery. The university launched in Rwanda in September 2015 with its flagship degree program: the Master of Science in Global Health Delivery. Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes in health care.
UGHE is an initiative of Partners In Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. Over three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high-quality health care to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima (IMB) – PIH’s sister organization – and our government partners have driven innovation for a decade.
The Bachelor of Medicine, Bachelor of Surgery (MBBS) program, launched in July 2019, aims at improving individual and population health by training diverse clinician leaders with the skills, attitudes, and commitment to promote wellness, to ease suffering, and to develop effective and equitable health care delivery systems. Consistent with UGHE’s vision of training future leaders with expertise in health care delivery, MBBS students will also be granted the MGHD degree. In 2017, the Center for Nursing and Midwifery Leadership (CNML) was developed to address the gaps in nursing and midwifery education and to meet the needs of the healthcare system and most vulnerable patients around the globe.
Members of the UGHE community are tenacious and resolute in their drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as they uphold academic integrity and intellectual curiosity. The University of Global Health Equity seeks individuals committed to these values to join the team.
Partners In Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2Fo9XQgfwW
The deadline: 7th October 2021
2.Arts and Culture Projects and Events Coordinator
Arts and Culture Projects and Events Coordinator
University of Global Health Equity (UGHE) Kigali, Rwanda
Title: Arts and Culture Projects and Events Coordinator
Reports to: Director of Arts and Culture in Global Health Public Engagement
Job Type: Full Time
Location: Kigali
Background:
The University of Global Health Equity (UGHE) is an independent, accredited university with the mission to train the next generation of global health professionals and thinkers to be leaders and change makers so that equitable, quality health services are accessible and delivered to all.
At UGHE, we believe that building bridges across sectors is a necessity to sustainably transform health education and delivery globally, but also to eliminate the gap between the most and least disadvantaged.
During the past two years, UGHE had incubated a series of projects looking at the role and contributions of culture and arts in individual and community health as well as in generating health outcomes and engaging the public about health and wellbeing. As part of those projects, UGHE created Hamwe Festival in 2019, a platform bringing the health sector together with creative industries annually, with the dual mission to create an enabling environment for strong collaboration between the health and creative sectors, as well as to generate new insights into global health challenges and corresponding solutions, using the unique and complementary vantage points of creative and global health professionals. After two years of existence, Hamwe festival has proven its value by attracting a large public in Rwanda and beyond, but also by hosting innovative high-quality creative research content contributing to successful engagement and the creation of partnerships across sectors.
Acknowledging this success, UGHE created the Arts and Culture in Global Health Public Engagement in charge of organizing Hamwe Festival annually and designing, implementing, and evaluating arts and culture in health projects at community, national and global level.
About the role:
UGHE is looking for an Arts and Culture Projects and Events Coordinator to support the Arts and Culture in Global Health Public Engagement research projects. The ideal candidate is a creative, highly organized and resourceful professional with experience planning and managing events (including online), this person will work with a multidisciplinary team, various UGHE departments as well as external partners to accomplish the tasks entailed in implementing the logistics, finance and administrative activities of the department’s projects.
Responsibilities:
- Serve as the point of contact for the team’s administrative and logistics needs and requests and provide high-quality and timely support to the department projects
- Maintain comprehensive and accurate project records, documents, and reports
- Support team logistics and travel arrangements when necessary
- Schedule and coordinate meeting and events, including drafting agenda, invitations, mails, emails, setting preparation calls
- Occasionally recruit and supervise interns, volunteers, and assistants
- Support management in collaborating and reviewing and evaluating activities of vendors, contractors, and partners
- Support the department projects communications and translations
- Contribute to projects financial and procurement processes ensuring all internal policies and budget limits are respected
- Monitor department contract execution and payments
- Use various software, including word processing, spreadsheets, databases, and presentation software when facilitating projects.
- Read and analyze incoming memos, submissions, and distributing them as needed in the organization
- Assist with a variety of organization activities and processes
- Act as a focal point for diverse events such as writing contests, webinars, exhibitions
- Maintain a database of partners (artists, funders, academic technical partners, and global health professionals) that will be used to advise UGHE teams during the programing activities
- Provide strategic support on initiatives important for the team and organization success
- Contribute to team monitoring and evaluation activities
- Performs miscellaneous job-related duties as assigned
Requirements – Skills, Abilities, and Knowledge:
- Ability to multitask and prioritize tasks
- Ability to comply with organization policies and follow up on agreement execution
- Ability to work under effectively in a fast paced environment
- Exceptional verbal and written communication skills in English and Kinyarwanda
- Experience performing administrative duties and logistics support to small, medium, and large projects
- Ability to lead projects and also to work as part of a team
- Proficiency in Microsoft Office applications
- Excellent interpersonal skills
- Ability to manage junior staff
- Proactive problem solver
- Meticulous attention to detail
- Interest in working at the intersection of the health and creative sectors
- Experience in building and managing vendors and partners relationships
- Excellent time management skills
Preferred candidates will have previous experience in similar roles and hold a bachelor’s degree in a relevant field.
How to apply
Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2FoEXQgfwr
The deadline: 7th October 2021
