Job Description
– Installing and configuring computer hardware operating systems and applications;
– Monitoring and maintaining computer systems and networks;
– Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues;
– Troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;
– Providing support, including procedural documentation and relevant reports;
– Following diagrams and written instructions to repair a fault or set up a system;
– Supporting the roll-out of new applications;
– Setting up new users’ accounts and profiles and dealing with password issues;
– Responding within agreed time limits to call-outs;
– Working continuously on a task until completion (or District to third parties, if appropriate);
– Prioritizing and managing many open cases at one time;
– Rapidly establishing a good working relationship with customers and other professionals,
– Testing and evaluating new technology;
– Conducting electrical safety checks on computer equipment
– Electronic medical records (EMR) backup and recovery
– Ensure weekly manual backups are stored on removable media
Minimum Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information Management Systems,
0 Year of relevant experience
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Advanced Diploma in Information Management System
0 Year of relevant experience
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Electronics and Telecommunication Engineering
0 Year of relevant experience
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Bachelor of Science in Information Technology
0 Year of relevant experience
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Bachelor’s Degree in Business Information Technology
0 Year of relevant experience
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Advanced diploma ( A1) in Business Information Technology
0 Year of relevant experience
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Advanced Diploma in Information Technology (IT)
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Knowledge of Rwanda’s ICT policies and strategies as well as National ICT policies
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Communication skills
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Proficient in designing, writing, editing, and debugging programs and databases
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Knowledge of all database vendor versions
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Interpersonal skills
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Problem solving skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Proficiency in web application security and database security
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Analytical skills;
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Negotiation Skills;
