Job Description
• Promote customer relations in the Ministry;
• Receive the Ministry’s visitors and direct them appropriately;
• Give appropriate and relevant information to the Ministry’s customers;
• Attend to customer complaints and give appropriate solutions;
• Deal with queries from the public and customers
• Maintain the reception area clean and tidy;
• Prepare customer satisfaction summary reports.
• Perform any other task in connection with his/her duties as may be assigned the supervisor.
Minimum Qualifications
-
Bachelor’s Degree in Communication
Experience: 0
-
Bachelor’s Degree in Public Relations
Experience: 0
-
Advance Diploma in Office Management
Experience: 0
-
Bachelor’s Degree in Marketing
Experience: 0
-
Bachelor’s Degree in Customer Relations
Experience: 0
-
Advanced Diploma in Hospitality Management
Experience: 0
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Results oriented
-
Digital literacy skills
-
Resources management skills
-
Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
-
Knowledge of customer service practices
