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RwandAir Ltd is Rwanda’s flag carrier airline. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following vacancy:

• Job Title:        Special Services Assistant
• Reports to:     Lead Customer Service Agent
• Department: Ground Services
• Duty Station: Kigali International Airport
  
  
  

Job Purpose

Handle and assist all passengers with reduced mobility and other passengers who need assistance for departure and arrival flights at Kigali International Airport. Such assistance shall include handling UMNR and WCH passengers.

Key Duties and Responsibilities;

• To ensure a high level of customer service is provided to all passengers with reduced mobility
• Transport passengers safely to and from required locations, remaining alert to potential hazards which may cause an incident
• Assist passengers with reduced mobility from the terminal entrance and vehicle drop-off point to the check-in area, security checks, and departure gates until they are boarded.
• Report any hazards/incidents and accidents to the shift team leader or supervisor.
• Work closely with the shift supervisor to ensure a smooth process for all wheelchair passengers booked on different flights for proper handling.
• Liaise with the supervisor and load control office to ensure all wheelchair passengers’ requirements are met, and that notification messages about exceptional cases are sent to the destination.
• To assist UM to and from the aircraft and connect the UM with a guardian or parent per the procedures.
• You will be in charge of wheelchairs daily and report any damaged wheelchairs to your supervisor before the end of your shift.
  
  
  

Required Education, Experience, Knowledge, Skills and Abilities

• A minimum high school diploma in hospitality is an added advantage
• A minimum of six months of experience in the hospitality/airline industry
• Knowledge of airport services and customer care.
• Commercial acumen with an overall knowledge of airline operations.
• An excellent command of the English language or French (written and verbal) is essential.
• Process oriented
• Unquestioned integrity;
• Self–motivated;
• Pleasant personality/presentable appearance;
• Service-focused;
• Physically fit;
• Team player.
  
  
  

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae;
• Relevant certificates;
• Copies of academic papers;
• A photocopy of the Passport/National ID.
• Three referees

The deadline for submitting application documents is March 31, 2024. Please send your application in one PDF file to recruitment@rwandair.com. The position title you apply for should appear in the subject line of your email.

NB:  Only shortlisted candidates will be contacted.

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